We have recently finally completed a successful Continuing Healthcare Funding claim for my late father with the unstinting help and support of Farley Dwek. Throughout the tortuous process which is specifically designed, it seems, to persuade claimants to give up, they have provided us with excellent knowledge, information, and assistance without which we would never have been able to complete the process. This, despite the fact that my brother and I have 60 years healthcare experience as consultants in the NHS between us. At all times, despite the regular setbacks and refusals to accept our claim, Ruth was endlessly positive and provided us with the support we needed to continue. If you have to face the nightmare that is the CHC funding process, you really need someone of the calibre of Farley Dwek to support you if you are to succeed. Their fees were eminently reasonable for the service we received.
I read about Farley Dwek online and thought they may be able to help me. I was put in touch with Jonathan Dwek who took on our case. From beginning to end he has been so helpful and kept me informed throughout on the progress being made. He and his team have worked so hard and achieved a successful outcome for us. I would have no hesitation in recommending Farley Dwek to anyone. Jonathan explained everything clearly and in a friendly manner. I would certainly contact Farley Dwek again if ever I needed similar help and advice.
Exemplary Service! I would most definitely recommend Farley Dwek! I first contacted the company several years ago requiring assistance with NHS CHC and each and every person I have spoken with has been most pleasant, helpful and very clear with information. A special mention for Debbie Payton who has worked tirelessly on my case (which was a complicated and difficult one) and just recently secured a successful outcome to my utmost delight! The expertise and dedication of Farley Dwek certainly make a difficult situation less stressful and I would urge anyone in a similar situation to reach out to them for help. I’m so glad I did!
We have been on a three year journey with the opaque and frustrating CHC funding process, which has ultimately been successful. As a family we have had the invaluable support of Ruth Pople who is, as well as being knowledgeable and professional extremely approachable also prompt and efficient. We cannot hesitate to recommend Ruth if you are in need. We are very grateful to Ruth and all the team at Farley Dwek.
Knowing from reports in the media that getting any reimbursement for Continuing Healthcare was a difficult process, and being told by the manager of Mum’s care home that she didn’t fit the criteria, we had no real hopes of a successful outcome. However, we decided that for the initial payment which equated a few more weeks of care home fees, we decided to get in touch with Farley Dwek, who we had heard specialised in these cases, we really had nothing to lose. It isn’t an easy task for the family, as writing a report as well as reading what others had experienced over the last years of Mum’s life could be quite upsetting (she had dementia). It is also a very long process. A huge file of data was put together by Farley Dwek and submitted to the CHC panel. Eventually we were given recompense for the last ten weeks of Mum’s life. We were grateful and expected that to be final, but the team at Farley Dwek felt that was inadequate in light of Mum’s needs. We decided to appeal, and an independent panel very quickly awarded us recompense going back several years. We were absolutely delighted and felt that we had received justice for all the expense we had been put to during the nine long years Mum had been in care. It took five years from start to finish, but thanks to the hard work put in by the team at Farley Dwek, who kept us informed throughout, we had an amazing outcome, for which the family will always be very grateful.
An absolutely outstanding service. Totally efficient and professional throughout. I would recommend Farley Dwek to anyone going through CHC assessment. Donna the CHC Nurse did a very good report and represented my Dad very well at the CHC meeting.
Having spoken to several ‘specialist providers’, we selected Farley Dwek Solicitors to support us with a continuing healthcare review for a family member, and have not regretted the decision for a minute. They have been fantastic.
We chose Farley Dwek in particular, as they were offering the services of a qualified nurse, backed by a solicitor to advise on the best course of action. Their advice has been first rate, and honest, throughout the process. Whereas as other (vastly more expensive firms) promised the earth – with no backing evidence – Farley Dwek took the time and trouble to make an in-depth assessment, and provide reliable feedback, and a comprehensive report. Their ‘one-off’ fee was mid-range, explained carefully at the beginning, has had no ‘add-ons’, and has delivered excellent Value for Money.
The nurse offered, was of the highest calibre, with vast experience in the field having been an assessor herself. The quality of her advice, and sensitive delivery were highly appreciated, as was her ability to build relationships with the family member and her care home, to glean the information needed. She would undoubtedly have the professional knowledge and approach to represent the family in review and multi-agency meetings. As well as ‘doing the job; she truly cares!
Throughout the process, the firm have demonstrated time and again their patience, and ethical approach. Unlike other firms, they answer the phone every time, get back to you when they say they will, and EVERY single member of staff that I have dealt with, is courteous, polite and respectful. Their communication between the team is also excellent – which has saved so much time.
In an area of ‘law’ which seems to have a bewildering number of companies ‘offering their services’, do not hesitate to use this firm. No hard sell (they don’t need to have), courteous and caring staff, good advice at a fair price – look no further! I rarely complete on-line feedback forms, but this form is worth the effort. 5*!
Found all the staff dealt with our case with complete empathy during what has been a difficult time for the family and we would like to thank everyone at Farley Dwek who have been involved in the proceedings
Excellent honest service from beginning to end – well done Farley Dwek. Professional, friendly, available and most importantly knowledgeable in their field. Would highly recommend using them to navigate the complex world of NHS and the law. Being no win no fee, it makes using their service a complete no brainer.
We originally started our claim for restitution against what we felt were unfair care home fees with Farley Dwek six years ago. At the age of 96 the local CHC deemed our mother should be taken off continuing care as she no longer qualified. Finally, we have had a settlement and partial refunding of our mother’s costs for the latter part of her life. I can thoroughly recommend Farley Dwek as they were enormously helpful during this whole process, being highly professional, knowledgeable and supportive. They painstakingly took us through the whole mire of obstacles facing ordinary individuals facing what seem like massive hurdles to reach a fair solution. Thank you to the whole team there for everything, we certainly couldn’t have done it without them.
I am so happy I chose Farley Dwek Solicitors to work on my behalf. From start to finish they have been outstanding, offering advice and keeping me informed throughout. I would highly recommend Farley Dwek to anyone. Jonathan has been so helpful and guided me and been so kind and worked hard to achieve a good outcome to our case.
We appointed Farley Dwek Solicitors to support and advise with our claim for the refund of care fees for my late father under NHS Continuing Healthcare. It was a lengthy process but the advice from Farley Dwek in arranging an independent nurse’s assessment and then organising an Appeal submission was very helpful and professional throughout.
The Appeal was delayed due to Covid but after several years a successful outcome was achieved during the Local Resolution Meeting with Bury NHS. From the initial discussions with Andrew Farley to help and advice from Stacey Ashworth and the submission of a detailed Appeal led by Debbie Payton, everyone was extremely helpful at all times. Debbie represented us at the virtual Local Resolution Meeting and we won the case on the day! We would recommend Farley Dwek to anyone seeking advice on NHS Continuing Healthcare funding.
I had dealings with this solicitor’s firm over several years. From start to finish they were professional and easy to communicate with. They kept me updated and gave good advice along the way. They were always easy to reach either by phone or email. I had a positive outcome of my case with their help and knowledge. I don’t think I would have won my case without them.
I was very grateful for the sound advice I received through the Nurse Advice line regarding the process undertaken to determine eligibility of a relative to receive funding for NHS Continuing Healthcare. I had a one-to-one meeting with a very experience specialist nurse, Angela Armstrong, who carefully took me through each of the assessment criteria that make up the Decision Support Tool.
What a fantastic group of people. I asked for help with a family member’s continuing health care and paid for a consultation – unfortunately the family member passed away before the scheduled call. I emailed to let them know and Angela and Andrew replied with their condolences and a refund within minutes.
Thank you all so much for your help winning our mum’s CHC funding and refund of her care home fees. We appreciate everything you have done for us.
Thank you and all your team for what you have accomplished so far, you have done amazing.
This firm helped us battle with the NHS. At all times they kept us informed and were very proactive in pursuing the claim. It took a few years, which wasn’t their fault, but we won in the end.
Farley Dwek supported us in a fairly complicated retrospective claim for Clinical Health Funding for my Mum. Farley Dwek were as committed to achieving the level of funding that our Mum had been denied as we were and the case went to an appeal where Mum was awarded the correct level of funding. The team and Debbie who lead the case were always incredibly supportive and professional and given the complexity of CHC funding we would absolutely not have achieved this without the support of Farley Dwek. I would highly recommend the team and recommend Farley Dwek for anyone trying to navigate this highly bureaucratic and complex claim system.
We engaged the services of Farley Dwek Solicitors to help with our claim for NHS Continuing Health Care (CHC) for my elderly mother. The NHS claim process is extremely complex and requires a thorough understanding of the NHS assessment criteria. A criteria that seems to be constantly changing.
We did contemplate acting for ourselves with the claim but thankfully we decided to engage Farley Dwek. The claim process is lengthy and requires complete scrutiny of medical records, care home records, examples of how mum’s diagnosis affected her behaviour and understanding and to present evidence of why mum is entitled to CHC in the correct format using the NHS decision formula. Throughout the claim process Farley Dwek were extremely professional, their understanding of the legalities of the NHS claim system was first class, in fact they seemed to have a better understanding of the rules than some of the NHS staff. Farley Dwek constantly kept up updated with the process of the claim. The claim was successful.
We next engaged Farley Dwek to reclaim the fees we had paid for care that should have been covered under CHC, again another lengthy and complex process but the claim was successful with 100% of the care home fees recovered. Farley Dwek also negotiated a payment for lost bank interest.
I would have no hesitation in recommending Farley Dwek to anyone seeking representation for any healthcare funding issues.
I contacted Farley Dwek regarding my mother in August 2014 after reading about them in the Daily Mail. I paid an initial fee for a nurse instructed by them to assess my mother to see if she was entitled to the CHC payment as she required constant care as she was paralysed down one side and could not swallow. Andrew Farley reviewed the assessment and agreed that it should have been granted and took her case on. The case was taken on a no win no fee basis so I felt confident in the advice being provided. It took 15 months to get a review date but unfortunately my mother died before a further assessment could be completed. Farley Dwek agreed to progress a claim for recovery of the CHC payments retrospectively. This was initially refused as was the first appeal. The case progressed to a final appeal with NHS England and was successful in December 2021. The whole experience was very difficult emotionally, but Andrew, Jonathan, Debbie and Stacey as well as all the staff I spoke with at Farley Dwek were very supportive and professional and gave me the confidence to pursue the case.
After contacting Farley Dwek solicitors I was put in touch with Angela Armstrong a retired nurse who was going to talk me through the process of my up and coming MDT meeting with the NHS and to assist me in my preparation. It was the best thing I could have done. I was given good advice and felt confident to take on the team that I was due to meet in a couple of days.On the day of the meeting I used Angela’s advice and I can now tell you that we were successful in getting NHS funding for my wife for the future. Thank you Angela.
I cannot praise Farley Dwek solicitors enough for their help and understanding whilst on our behalf they successfully claimed back fees that were wrongly charged to us they dealt with the matter in a extremely professional and discreet manner.
As a dementia carer for many years, Farley Dwek have been “life savers” for navigating the complex procedures for eligibility for Continuing Healthcare. Their expertise in our Appeal was second to none. I had confidence that they would not be proceeding with our Appeal unless it was beneficial to them and us. I do think advertising their skills and making people/carers more aware that they are no win/no fee specialists would encourage more carers to seek their advice. If an Appeal is successful, it is funds returned to the families and well worth the wait. Not only have they been successful for us, they were excellent in their respect for their clients. I would never hesitate to recommend Farley Dwek to anyone needing the initial Assessment for this funding, any advice and Appeals.
Debbie Payton and before her Stacey have provided an absolutely faultless service using their long experience. All contacts have been handled most efficiently quickly and completely. I became over-whelmed by the task before me until they were appointed to take it over and have not regretted it for one moment. Even if the outcome does not produce a refund from NHS I feel that I have sought justice for my father to the limit of what was possible with expert help despite the cost and will have aided others whom are fortunate to be successful for the future to achieve justice. A tremendous thank you to Debbie and her colleagues who have supported me.
Very good experience dealing with Farley Dwek, good communication & informative with clear advice when needed.
I had never heard of your firm before but a friend also a solicitor had and had said you were good at what you did. I was lucky to get Ruth Pople. I needed an appeal for CHC for my brother David who has complex needs. He is paraplegic after a spinal injury. He has learning disabilities and Autism. He does not have mental capacity. Initially he was denied CHC. An assessment was carried out by a nurse who didn’t think we had any chance at winning. Fortunately for us, Ruth thought there was a possibility for David to win the appeal and, if he didn’t, then would take it further if that was what I wanted. Due to Covid and a backlog of CHC appeals, we waited and waited, but then Ruth gave me the good news that David had won the appeal and would now get full CHC funding.
Jonathan always kept me updated and was very helpful and professional .My questions were always answered quickly and clearly. Always friendly and polite.
We first came across Farley Dwek when trying to get CHC funding for my Mum. We knew it was a long shot and sadly she didn’t qualify, but we used the knowledge gained to make an application for my Father-in-Law which was successful. He has just passed away having had 18 months of fully funded care at home. He died peacefully in his sleep in his own home, surrounded by familiar things. CHC funding is so hard to get, but when you do qualify for it, it’s a game changer. The advice given, the well-thumbed through and read book, and the regular updates and tips, all helped us put together a really solid case. Thank you!
My initial chance introduction to Farley Dwek was seeing Andrew Farley being interviewed by Gloria Hunniford on morning TV. The interview referenced how an elderly person’s ailing health could be financially supported by the health service as opposed to self-funding. Regrettably after my father died, my mother’s health began to deteriorate and this was of considerable concern, then she was diagnosed with Alzheimer’s and following a couple of falls was admitted to hospital. However, after three months of hospitalisation, it was evident I would be faced with Hobson’s choice on her discharge! as it was essential for her to be nursed 24/7. This meant having to sell her much loved family home by the sea, in order to pay for her nursing home fees.
Several years later when funds were depleting, and realising mum’s health care needs outweighed her social needs, I contacted Farley Dwek for advice and support. Fortunately, having kept a chronological record of mum’s medical admissions to hospital and treatment whilst in the nursing home, I was able to relay the most salient points to Andrew Farley. Whilst being empathetic, he was extremely honest and clear with his advice and time scale relating to each stage of my case.
Prior to any decision being made concerning my mother receiving Continuing Health Care, a clinical report had to be submitted by an independent and qualified nurse. This clinical report would be taken into consideration and support me during the Continuing Health Care meeting with the Nursing Home staff, Social Services and a Senior Nurse Assessor (NEL Commissioning Support Unit). For those of us who are unfamiliar with the system it can be extremely daunting and that’s where Farley Dwek were a life line. Fortunately, my mother’s case was morally justified not only by Farley Dwek achieving CHC but also NHS Continuing Healthcare Previously Unassessed Period of Care (PUPoC).
Regrettably, I am extremely saddened I was unable to share the conclusion with my dear mother, to reassure her that her home should never have been sold in order to fund her care.
I would like to personally thank all the team at Farley Dwek and a special thank you to Debbie Payton and Jonathan on behalf of my brother and I for negotiating the reimbursement of care home fees for our late mother who spent the last 4 years of her life in a care home battling with dementia. The Company agreed to proceed with our case on a “no win no fee” arrangement where we lost the first round, but FD were confident that it was worth pushing ahead on appeal which was delayed for almost another year because of Covid. Sadly we lost our mother in October 2020 but she would have been delighted that all the hard work paid off enabling us to claw back a large proportion of fees that otherwise would have been lost to the care system. The amount of time, paperwork and commitment taken up to battle with the CCG is relentless and something we could not have undertaken ourselves. Farley Dwek kept us fully updated at all times and I cannot recommend this Company enough. Thank you so much.
Jonathan, Ruth and the team completed a difficult claim on behalf of my father. They dealt with the case efficiently securing a positive outcome. At all times their support and skill made us feel we were in good hands.
Very pleasant experience felt supported throughout even when addressing difficult topics.
Just want to say a huge thank you to Jonathan and the team at Farley Dwek for their expert legal knowledge and refreshing approach. They always took the time to listen and explain next steps clearly and concisely. It was a difficult and sensitive case and understanding and empathy were always shown throughout the whole process. I would highly recommend Farley Dwek Solicitors.
First Class experience in everything they did from start to finish.
‘Thank you’ to you and the Team for all the hard work and effort put into bringing this matter to such a satisfactory conclusion. We would never have been able to obtain such a fantastic result without your assistance. Jonathan has been outstanding all the way through the case.
Many thanks again for your company’s outstanding service.
I was helped by a number of people at Farley Dwek recently with a family member’s CHC application. They were fantastic – friendly and professional. The application was successful, and I couldn’t have done it without them. But even had it not succeeded, I was made aware throughout about the realities of the CHC/CCG system, which sadly – in my opinion – seems to be weighted against the applicant. I went ahead knowing that the outcome isn’t always fair. Farley Dwek helped with the huge amounts of stress that go with the CHC process. I used them both for a nurse assessment and then representation at the DST meeting. Very glad I did.
Jonathan Dwek has recently handled a successful compensation claim on behalf of my late mother’s Estate. He was clear in his explanation of how matters would proceed and realistic in setting my expectations. Communication was always excellent and more importantly for me, the legal jargon was simplified. I am very pleased with the outcome he achieved and would highly recommend the services of Farley Dwek.
Farley Dwek provided me with incredible support in my very difficult dealings with the CCG during the last months of my mother’s life. Ruth and the team at FD, together with their associated nurse assessors, have been highly professional, knowledgeable, friendly, empathetic and have given been me sound and reasoned advice. They listened, understood and made me feel that someone was on my side and that I wasn’t going mad. From the moment I first contacted them, they have been open, honest and upfront about how they operate and their fee structure. I was able to discuss my mother’s case at each stage before making any decisions to proceed. More importantly they have never used any hard-sell or pushy tactics and always given me the space to decide if or how I wished to move forward with them. Finally, they far exceeded my expectations, not only helping me to obtain CHC funding for my mother but also facilitating practical advice to help make my mother’s remaining days more comfortable. I can never ever thank them enough for the assistance they provided.
Thank you all for the professionalism and expertise you showed while dealing with our claim for CHC. The whole team were friendly and helpful, responding quickly to my emails. It is a long process, but a satisfactory outcome was achieved. I hope you all enjoy a well-earned Christmas break.
My mum has Alzheimer’s and I have spent the past 2 years trying to get her from FNC to fully funded care. Ruth Pople has been brilliant throughout, I cannot recommend her highly enough. She was very professional, always accessible and very understanding throughout. She helped me and my sister understand the process and guided us through many meetings right up to our final meeting with NHS England. We could not have got this far without her, thank you.
I contacted Ruth Pople at Farley Dwek when I had reached breaking point trying to navigate the CCG appeal process after my Mother’s continuing healthcare funding was withdrawn even though she was bed bound, unable to talk or move, was on purée food and thickened fluids, she no longer knew us! Her annual review was completely fabricated and paperwork lost! It’s a minefield, I’m sure it’s designed to confuse and mislead family’s trying to appeal decisions. Ruth arranged a nurse to attend the appeal with me who was calm, took notes and asked the right questions. I was supported, and advised every step of the long drawn out process. Ruth always answered my calls or emails within 24 hours, even during lockdown when she was working from home. The appeal has just been accepted and my Mother’s payments refunded. I really don’t think I could have done this without Farley Dwek’s help. If you are in my situation please contact Ruth she will absolutely give you the best advice.
Farley Dwek solicitors in particular Jonathan Dwek have represented me through personal claims from car accidents and injuries. The last car accident which occurred in 2019 was difficult due to the pandemic. The accident left me with continuous pain which eventually led to a mental breakdown at the beginning of this year. Jonathan was so compassionate and kind with my predicament. At times I ‘fell off the grid’ due to the stress of the accident but Jonathan was persistent in an empathetic way and ensured that he supported me and guided me through to a positive conclusion. I would without doubt recommend Farley and Dwek solicitors as professional, successful, kind, persistent, knowledgeable and caring and trustworthy. I would in fact only ever deal with Jonathan Dwek and his firm as I feel that they give such a personal touch and I trust them implicitly. Plus, Jonathan fights like a pit bull to get the maximum compensation for his clients he is worth his weight in gold. Thank you, Jonathan, for your kindness, caring and compassion shown throughout the last three and a half years and indeed for the last 10+ years that you have represented me as my solicitor.
After 10 long years our case has finally been settled! It’s been very stressful for our Mum, now 87 years of age, but Jonathon and his team have been amazing throughout and they did not give up even when our case was refused more than once over the years. It’s been tricky at times as we moved to New Zealand and Mum was in the UK, but nothing has been too much trouble for them and we were kept up to date at every move in the process. We are so relieved our Mum finally has the settlement she was entitled to but without the continued persistence of the amazing team at Farley Dwek and their efforts in pushing forward for over 10 years we feel absolutely sure this outcome would never have happened without them! A big thank from our family!
I am delighted with the way Farley Dwek handled our appeal to re-claim my late Mother’s care home fees. Debbie was very thorough & handled the case with compassion & worked very hard to get an outcome that me & my brothers are delighted with. I’m sure our Mum & Dad would have been delighted too. To be honest, before we started the claim we didn’t hold out much hope as we’d heard so many stories of families’ appeals being unsuccessful. I’m so glad we pursued and I doubt we’d have been successful had we not had the help of Farley Dwek Solicitors. I found Debbie very professional yet easy to talk to & I was updated regularly even as we were going through the Pandemic. Also the outline of the fees was very clear from the beginning to the end with no hidden costs at all. I would most definitely recommend Farley Dwek to anyone who finds themselves in the same position as we were.
Thank you for your & Debbie’s hard work in fighting our appeal for the last 3 years and achieving this. Both my Mum & Dad would also be very pleased that we have recovered most of their savings. I would certainly recommend Farley Dwek to anyone who found themselves in the same position as me & my brothers.
After having a bad accident at work, I needed a reputable legal firm to act on my behalf. A friend recommended Farley Dwek. What a result. They were brilliant. From the outset they were very helpful, friendly and very professional. They kept me updated throughout on a regular basis by phone, letter and email explaining everything to me as the case went along. They turned a painful injury into a painless experience with a positive result at the end. Thank you, Farley Dwek again. Brilliant service.
I couldn’t speak more highly of the professionalism, knowledge, expertise and tenacity of Debbie Payton, the lawyer who handled our case. A definite 10 out of 10!
Thank you for your support throughout this claim to ensure that a satisfactory conclusion was reached.
Ruth & Jonathan, Please may I say a sincere ‘Thank You’ to both your patient and diligent support throughout the whole of the last 7 long years! The whole of this process should never have had to happen and I am so very grateful for all your hard work in the service you provide with your kind understanding
Knowledgeable on the subject matter, professional and accessible. Claim handled from start to finish and successful. Would recommend to anyone, especially in the field of NHS continuing healthcare
I contacted Farley Dwek solicitors at a very sad time in my life after losing my Mother to Dementia, I always felt that she was entitled to NHS Continuing Healthcare Funding, but didn’t have the knowledge, or time to pursue it so found Farley Dwek on line, read some of the comments and decided that they were the ones I wanted to help my family and I claim what I felt was owed to my parents. The team at Farley Dwek were amazing right from the start, they kept us informed every step of the way in terms we could understand, it took almost 7 years to get the claim proven and settled but they never gave up, without them it would never of happened, they are experts in this field, and a super professional and efficient team, they left no stone unturned and got the result we had all hoped for. The team at Farley Dwek are second to none and I wouldn’t hesitate to recommend them. Thank you Farley Dwek
Farley Dwek solicitors I can highly recommend. Their extreme professionalism and knowledge of the C.H.C system is second to none. After a lengthy time Farley Dwek solicitors that is; Jonathan Dwek and Debbie Payton, successfully won a substantial amount of money that was reimbursed to me from C.H.C Continuing Healthcare monies that were paid for her Nursing care in a nursing home. Ultimately I was told her care must be self-funded and sold her home to cover these costs. Farley Dwek pursued a case against this decision! They proved that my mother had reached the criteria for financial assistance for C.H.C. This wonderful refund would not have occurred if Farley Dwek were not involved. Sincerely a happy client.
With the help from Farley Dwek we achieved CHC funding – great service, thank you
Thank you for your letter of advice and thanks for all the hard work you’ve done regarding my mum’s savings and claiming back what she’s had to pay – she would (and my father, too ) be delighted with the outcome.
Jonathan, You have been absolutely brilliant and supportive throughout this harrowing process. I couldn’t have done this without your help; the encouragement, the well-constructed letters and just knowing someone is clearly listening to us… and I’m still standing! I am deeply appreciative!
I am over the moon with the way in which Farley Dwek Solicitors have handled my late Father’s claim. Whilst my Father never lived to see this brilliant result, I will be giving some of the money to local causes in memory of both my late Mother and Father.
Thank you for providing a very professional and speedy service to the Family. My only regret is that I did not discover your practice earlier in the DST process. Thanks again.
Ruth, Let me take this opportunity to thank you and everybody who had a hand in seeing that justice was served for us and my late mother. It means more to us than you know and we will never forget what you guys did for us. G-d bless you all… All the best for the future and we sincerely hope that you and Farley Dwek continue to go from strength to strength. You are doing very important work that is really vital for families who are being subjected to this mistreatment.
Andrew, Just to say thanks for the assistance provided by you and your team at Farley Dwek over the last month. Although we didn’t get the result we wanted at the MDT Assessment; the advice provided by yourself and Laura was invaluable and we knew clearly where we stood with the CHC funding application. Also thanks to Abbey and Alex for doing the background work and letting us have the DST in good time to be prepared for the MDT.
Stacey, Once again thank you for all your effort in bringing this matter to a successful conclusion. I’m sure [my aunt] would have been immensely grateful for the justice you achieved on her behalf.
Jonathan, I would like to thank you and your team for the persistence, diligence and patience you have shown in this protracted matter with the CCG and, at long last, draw a line under the this matter.
I am really pleased with the outcome, I always felt that my mother was entitled to the refund but had neither the time or experience to follow it up myself. I am so grateful for all the hard work you and your team have put in. I felt I owed it to my parents to pursue this as they both worked hard and saved hard this is the last thing I could do for them and I am pleased that it all worked out in the end, (almost 7 long years) all due to the expertise of you and your team, so sincere thanks.
I can only offer the highest praise for Farley Dwek Solicitors on all levels. Anyone who needs advice and support with CHC could not find a better legal team.
I rarely do reviews but thought it was merited in this case. I can’t directly comment on the services this company provide, but a five star review is still warranted. I spoke to Andrew Farley about the care of an elderly relative. He was kind, friendly and professional and in fact gave me some advice over the phone which meant that I did not – in the end – need to engage his services. This contrasted strongly with a competitor company who gave me a very hard sell on why I should immediately pay them £3k. When I followed up on what Andrew had told me, I was able to secure emergency funding and saved thousands of pounds. That is probably an unusual scenario. But the point is, that my experience is a testament to Andrew (and what I presume is his company) knowing his stuff and wanting what’s best for a potential client – someone by definition going through a difficult time – and putting that ahead of his own profits!
I would like to thank you for all you have done to achieve this outcome. After pursuing this claim for so many years I had given up hope, many times, that there would be a positive outcome. Your positive approach and relentless chasing certainly paid off, for which I am grateful.
The service I received was very professional, I felt totally supported throughout my CHC funding appeal (which we won!). The knowledge and support given during the appeal process was second to none and I would highly recommend anyone needing guidance to appoint Farley Dwek solicitors.
A Huge Thank You to all at Farley Dwek Solicitors. They were professional, understanding and put so much time and effort into our Mother’s case. We would thoroughly recommend them and could not have achieved the outcome without them.
I personally want to thank Farley Dwek (Jonathan and his team) for their hard work and professional services I received following a personal injury. It was a very difficult, traumatic and daunting experience when you find yourself in a position and don’t know what to door where to turn for assistance. I cannot recommend Farley Dwek highly enough. Battered and bruised from 6 years of fighting for justice after personal injury. I found the team to be very caring, empathetic and understanding throughout the period . Jonathan was extremely knowledgeable which maintained my confidence throughout the process. He always returned my calls ,queries and responded to my concerns speedily. They kept reassuring me when it seemed things were not working out positively Jonathan would say “lets do this”. I would highly recommend Jonathan and his team for assisting me in this very difficult time in making sensible decisions to conclude the case with a favourable outcome. Thank you again.
I would like to put on record my grateful thanks to Farley Dwek Solicitors and associated company Care To Be Different for their invaluable help in assisting my wife to be granted Continuing Healthcare which has led to a repayment of approximately £11,000 and relief from an ongoing fee burden in the region of £44,500 per annum. Particular thanks are due to Angela from Care To Be Different who, during her examination of my wife’s health records, discovered a key factor which greatly helped her case at the Decision Support Tool review. Particular thanks again are due to Laura not only for her knowledge and expertise in this area which she exhibited at the review meeting, but also for the hard work, detailed research, and morale boosting encouragement to me prior to the review. I will certainly recommend Farley Dwek/Care To Be Different in the future.
Andrew called me after I completed a form on their website. He gave me one small piece of information which enabled me to reclaim over £50,000 for my dad’s care home fees! What a result!
I strongly recommend Farley Dwek to anyone appealing against a CCG decision. My dealings with FD give me the impression of a sympathetic, efficient and persistent staff who respond promptly to me. I am glad that I put this appeal in the hands of these specialists at a time when I was distressed by bereavement. FD relieve me of the hassle of dealing with some difficult, slow and tricky administrators of a confused and confusing system. It is a system that makes me feel that its purpose is actively to evade financial responsibility rather than to meet it.
It was an absolute joy and deeply reassuring to work with Jonathan Dwek on eventually gaining redress from an errant CCG for significant underspend on my aunt’s continuing health care during the last 2-3 years of her life. After an onerous and deeply distressing two-and-a-half year fight to acquire the level of care for her needs, which was eventually provided a month prior to her death, I put in a claim for redress and suffered further rebuttal and abuse from the CCG culminating in their accusation of fraud on my part. At this point I realised I needed a solicitor. Throughout our association Jonathan was thoughtful, realistic, supportive and eminently professional. He was considerate and prompt in communicating with me, including at critical times getting. back to me at weekends to allay any concerns. As a layperson I found his explanations of legal issues transparent and detailed and his advice sound and well thought-through; explanations were underpinned by his extensive experience, scrupulous knowledge and skill in his profession and I received clear, well-balanced and finely justified advice. His sourcing of a barrister to translate my position into legalspeak was exemplary and enabled a powerful argument to be configured that eventually shifted the intransigent CCG from abusive resistance to reconsideration of my claim. I was particularly impressed by Jonathan’s negotiation skills that gained from the CCG an uplift in what was proffered as a ‘final, non-negotiable offer’! Presentation of a few key points of our argument delivered persuasively and judiciously achieved this. I have complete trust in Jonathan and in Farley Dwek and warmly and eagerly recommend him and his firm to anyone looking for a diligent legal ally who will provide insightful advice and advocate keenly and eloquently for you to gain the best possible outcome for your situation.
We have had such a professional, committed and personal service from Ruth Pople in helping us through a difficult application for CHC funding for our father. Ruth has been so flexible with how she has worked with us; in addition to giving advice, she has helped us prepare for meetings and reviewed and given feedback on documents we have written. Top class service and the written and web material produced by Farley Dwek is also of top quality. Our grateful thanks.
Very responsive and helpful Andrew Farley knows his stuff when it comes to CHC and what SS [social services] can and can’t do I would definitely recommend this company A1.
This was a case of fighting Croydon Council [CCG] to award my mother “Continuing Healthcare”. 1st Class service from Farley Dwek. I would not hesitate to recommend them to anyone in the same position as I found myself. With their professional assistance and expert knowledge in these matters we took Croydon Council to appeal and won the case. The initial contact with Jonathan Dwek was fantastic and he put my mind at ease about taking the matter further. Both Stacey and Ruth were also very professional and Ruth attended the Independent Appeal along with us and put our case and how we had been treated succinctly and forthrightly. Ultimately they found in our favour and FD doggedly pursued the claim with regular updates being phoned and emailed to me. Without their specialist expertise and skill the outcome would have been very different. I cannot thank them enough.
I cannot recommend Farley Dwek highly enough. Battered and bruised from 6 years of fighting for CHC for my mum I still had the determination to carry on although my head was willing but my heart could take no more, particularly as my dear mum had died a few years earlier. I explained this to Ruth Pople who throughout the process showed empathy, understanding and the utmost professionalism. She always replied promptly to any communications from me and whilst she never made any promises of an outcome, it became very clear early on that if she and Farley Dwek we’re not successful, then it was beyond anyone. I was always quietly confident that they would succeed, and they did!! Farley Dwek won the day. They achieved what nobody had been able to for many years. I cannot describe how vindicated I feel after years of being, as I described it, bullied by the CCG. This is the outcome I’d waited for so long for. I so needed to know that all the battles I had fought and lost over the years were only victories for CHC because of their outright mismanagement of the case and disregard for the NF. It’s good to be reimbursed, but the thing I truly wanted was justice. Farley Dwek achieved it for me and my dear mum. Thank you so much Ruth and Farley Dwek, I can move on now.
Again, thank you & Angela for your help & if anyone ever needs help with this complicated procedure re CHC CCG DST etc. I know exactly who to go to…Farley Dwek & team! Your input was instrumental in getting the right result for mother.
We were obviously very pleased with the outcome and thank Farley Dwek and particularly Debbie, who did a great job of not only managing this very detailed and complex process but keeping us regularly informed at each step.
Thank you for providing such a professional and excellent service. I am sure this was far more complex than a standard appeal based on medical and care needs evidence…It is of great concern that the healthcare system is so poor, Farley Dwek is able to exist on the basis that funds are regularly refunded, based on your expertise in identifying where patients should have been funded by the NHS.
Fantastic result. Thank you! We got there in the end. Thank you again for your perseverance.
I would just like to thank Farley Dwek for all of their hard work helping me win both of my cases through some very difficult times. Always understanding and helpful, to which I’m very grateful. Would highly recommend, thanks again.
Jonathan Dwek is so calming with his expert knowledge and takes the stress away from getting to where you need to be. Thank you, Farley Dwek.
I would highly recommend Farley Dwek Solicitors. Their professionalism is impeccable. I was kept informed throughout the process and they did an outstanding job on the case. Once again thank you Farley Dwek.
Mr Dwek was always helpful, professional and dealt with my case with utmost care.
I found Farley Dwek extremely professional and trustworthy when handling my claim. I would use their services again if I need to in future and definitely recommend them.
Very professional and responsive. A professional group of people who worked hard to get me a very good settlement.
I received a very good service despite the complications of the Covid crisis. Each step of the process was explained and measures taken to reduce financial risk. I was pleased with the outcome of the claim.
Very professional and personal. Settlement far exceeded our expectations. Thank you, Jonathan
Jonathan was very helpful, and went above and beyond to help with another problem which I needed advice on.
Delighted with the news and am impressed by the tenacity with which you have stayed with this to the end. My wife passed away in April after 10 years suffering with dementia and I’m very grateful for the support Farley Dwek has given me over the last few years. It has been very helpful.
Jonathan, I would like to thank you and your team for all the work you have done over the last few years for getting me a good result in the end. I can’t thank you and your team enough and I would highly recommend Farley Dwek solicitors to anyone I know who needed a solicitor.
I would like to thank your company for successfully reclaiming 41 months worth of nursing home fees and in particular, Stacey Ashworth, Hannah McLuckie and Laura Beagan, The whole process took almost 7 years, the local authorities certainly don’t make it easy! I’m pretty sure I would have given up long ago, but clearly with your company’s knowledge and experience, you thought the chance of success was good. Your three solicitors have kept me fully up to date throughout the seven year process, which was much appreciated. I’d certainly recommend your firm’s services to others in similar circumstances.
Stacey, I am writing to thank you for the successful result in relation to the claim of my late father’s care home fees. I realise it has been a difficult and complicated case and I appreciate the time and effort that you have had to put into it to achieve this result.
Andrew, Just wanted to drop you a line and do please send this on to Karen. Karen did a fantastic job in such a short time frame and we are extremely grateful to you and to Karen for the advice and support we have received presenting my mother’s case for CHC funding. With Karen with us at our DST/MDT yesterday we felt we presented the strongest case we could in support of my mother’s eligibility and Karen’s expertly targeted input did much to ensure all relevant matters were given the consideration and attention we felt was due. We also sensed that Karen’s presence and obvious knowledge and experience did much to ensure the national framework was adhered to and the whole process was, as far as we could judge, carried out thoroughly.
…we also feel we have benefited additionally from Karen’s depth and breadth of knowledge of Mum’s condition and health issues and this has also enabled us to tease out what is most important for Mum going forward. That you can’t put a price on.
Stacey/Laura, Just a quick line to thank you both for all your efforts in achieving a successful resolution regarding my late Father’s care home fees. Your approach was professional, understanding and supportive and if appropriate, please forward this mail to your Line Manager as I would like them to be aware of the high quality of service you provided. It took over five years to achieve this resolution and this obviously does not atone for the distress my father experienced in his final months. However, with your company’s detailed analysis and persistence, the evidence base was made clear about the incorrect level of care my father received resulting in the successful restitution of my Father’s care home fees. All your efforts in this matter have been greatly appreciated.
Ruth, I would like to take this opportunity to thank yourself and all at Farley Dwek for all the help and support you have given me throughout the whole process regarding my late father. My father would have been so proud at how I fought to obtain the best care and support from the NHS, we did win in the end and going forward that’s how I will always see it. Thank you for your cheque and I wish you all the best for the future.
Jonathan, On behalf of myself and family I’d just like to say a huge ‘thank you’ for persevering with the case in hand and getting a great result.
Jonathan, Thank you for all your hard work, you have been amazing… Once again thank you it has also been pleasure.
Ruth, I would like to thank you and your colleagues for your first class professional service, it was your help and advice which helped tip the scales and give a positive result.
Laura & Staff, Thank you for the cheque. I would like to take this opportunity to thank you all for supporting us during this trying time to get the NHS to actually pay up what was owed to us. We certainly would not have had the strength or the ‘know how’ to fight the system. Before my husband passed away I was able to reassure him that Farley Dwek and Team were helping us to recover a good deal of what we had lost. He personally asked me to thank everyone involved. Many thanks again. Kindest regards and wishes to you all.
Ruth, I feel I must send you a short Email, not just thanking you yourself for the kindness and patience you have shown, but also to make you aware of my thoughts and feelings about Barbara whom you appointed to help with my Father’s case.
She was nothing short of wonderful. She really knows her job. She was thorough and diligent and was all over the hospital notes and my Dad’s medical records. It seems there are a few things that needed to be brought up about my Dad’s care and the hospital’s attitude.
Barbara has been very kind too. Her empathy tells me that she knows exactly what we are going through and this was more than just a job to her. She even sent me a lovely text the evening after the DST. It made a difference.
When overwhelmed with the stress of meetings, forms and assessments, it was so nice to have someone to take you by the hand and walk you through the maze of DST/CHC. Someone on your side to stand with you.
Yourselves and Barbara really helped shoulder the responsibility that weighs so heavily upon me as my parents carer and Son.
Thank you so much.
Laura, Thank you for all your hard work over the past few years to reach this wonderful conclusion. Thanks also to Stacey and yourself for answering any questions I had.
Stacey and Jonathan, I would just like to say a very big thank you to both your advice and support in this, and other areas concerning my dad. It was very helpful talking to Jonathan and nice to have someone I could speak to, when no one else wanted to know or didn’t know what to advise me…the fantastic email he helped me compose to the local authority was worth a lot to me.
I wanted to write and thank Laura and all the Team at Farley Dwek for their excellent service. Laura kept me advised through the process and attended to matters diligently with care, empathy and professionalism. I would not hesitate to recommend Farley Dwek’s services to anyone in need of support in processing a claim for CHCF Funding. They have been a tremendous support and I cannot thank them enough for all that they have done on my behalf.
Having paid £250K in care home fees, and despite the care home being negative about our chances of securing Continuing Healthcare funding, we approached Farley Dwek in February 2018 to get a clear understanding of our position.
We commissioned their review service and they were able to identify that we had a marginal chance at a claim; they were very measured in their approach and gave clear advice.
Subsequently we instigated a full review of my mother’s care. At this point their involvement was invaluable in identifying how the process should work and challenging the deficiencies of the CCG.
They represented us at a number of meetings, with their nurse assessors taking a very professional and informed approach.
We were surprised and delighted when the decision was made to approve funding.
This was not the end of the matter and they again proved invaluable in actually getting the decision finalised and the funding stream started. They also patiently chased up arrears of £45K, from a CCG which was extremely unresponsive to endless requests.
Overall we have been delighted with the outcome (the Continuing Healthcare funding has saved us £80K to date) and I am convinced that we would have not been able to do this without the help of Farley Dwek.
Our thanks to all of the team at Farley Dwek.
Karen was an excellent asset to have in the meeting as she brought out the best evidence from the records & controlled any debate. I’m not sure we would have had the correct attitude & approach we received from CHC had I not employed your services, and thankfully the assessor was open to discussion – what she assumed was going to be a one and a half hour meeting turned into over four.
Ruth, I have just read through Karen’s report on my Mum and had to email to say I can’t thank her – or you – enough for this amazing piece of work. It is highly detailed, well balanced, thoughtful, objective and thorough, and shows an incredible level of understanding of very difficult symptoms and behaviours within the context of how different sorts of care may help – and against a highly complex framework and legal backdrop. I am truly grateful for this and whatever the future outcomes regarding CHC funding, this report when compared to the one produced by the CCG could not demonstrate more clearly the enormous and frankly shocking gulf in skill and professionalism.
Laura / Stacey, I just wanted to say thank you for handling mum’s CHC claim. It took longer than I expected, but the outcome was fantastic. The news that we didn’t have to pay back the Attendance Allowance was the icing on the cake. Thank you and the team for your diligence, professionalism and patience. I would have no hesitation in recommending your services to others.
I cannot recommend the team at Farley Dwek highly enough. Their expertise in this area is second to none. We were saved a fortune in fees, which lifted the financial burden so that you can focus on what matters… caring for your loved one. The knowledge and passion in which Tom, the nurse assessor, defended us throughout the NHS meetings won’t ever be forgotten.
Jonathan, I write to convey “THANK YOU” for all your dedication and commitment to hard work in achieving this great milestone in my life. It is greatly appreciated.
I can confirm I have received your remittance of £30,069.38 to cover the above claim….May I take this opportunity to thank you for all of your help, advice and guidance over this lengthy process. It has been a pleasure to work with you and we are eternally grateful. I wish you all the very best for the future.
It is with appreciation for all Farley Dwek has done during the intervening three years to gather and tease out the information and then to represent and argue the case on our behalf. We would not have been able to have taken more than the initial steps without your expertise to navigate the system. With my professional experience and cynicism of health and social care departments it is my belief that the complexity of the process in itself is intended to surrender more than the most robust from even attempting such a course of action for retrospective funding. I would certainly recommend Farley Dwek to anyone who feels they wish to apply for CHF and only knew about your firm as a result of an article in The Lady Magazine. In spite of the outcome as a family we still feel content that we tried to make a case for my stepfather and for us this is vital as a closure. Thank you once again for all your efforts on our behalf.
Please thank Abbie, who was outstandingly good. Her discussions with us, and clear explanations were very helpful, and she was empathetic as well as highly professional. I think we are better equipped to deal with the process now.
Laura + Team, just a note to say thank you for all your help, support and advice over the last 4 years relating to my late uncle’s claim. It took its time but we got there in the end!!
Jonathan, I don’t know how to thank you for the good job you have done for me. I want to thank you for the many years you been helping me with my accident you are a gentleman with a heart of gold. God bless you.
Thank you for your letter of 15 January. I much appreciate the thorough review and clear conclusion. I can now rest assured that my parents’ rights have not been ignored… Again, thank you and your team for the very professional assistance that you have given.
Hello Andrew, a belated thank you from me for the excellent job done on recovering 100k plus in relation to my mother’s care fees. I know we could not have done it without you, the system is designed to make claimants give up!
My father’s DST was on Friday 12th Oct and the decision was that he now qualifies for CHC funding, to be reviewed in 12 months. I am very happy with the representation from Belinda and your wider organisation. Belinda acted in an extremely professional and empathetic manner, our family is deeply grateful for her support. Our only regret is that we did not seek your help earlier in the process.
I must thank all at Farley Dwek, as well as Tom, for the invaluable support given me over the past months. I have recommended your services to others…
Dear Jonathan, I just want to thank you and your staff for all your help. Thank you so much.
Hi Jonathan, thank you so much for all your time, effort and dedication to my claim. Cheques have been received thank you. I can now put this all behind me, move on and new beginnings. Thank you.
Dear Laura we are very pleased that the matter is finally resolved and are very grateful to you and Farley Dwek for bringing it to a successful conclusion.
Thank you for everything…I couldn’t have got through it all without you.
We extend our thanks for the professional way in which you have dealt with this matter. Particularly with reference to Charlotte (nurse) who was masterful in her approach to all concerned and for her human approach and understanding…once again our grateful thanks.
Dear Laura, thank you for all your correspondence in recent weeks…..the delight and relief I felt to hear that the CCG had decided not to continue fighting our appeal was long awaited news. I was of course pleased to receive the cheque covering the cost of care my husband received during his illness. The agreement of the CCG to pay the remaining 3 months is a bonus I had not expected and this was truly a surprise. What a relief it is to be able to close the door at last on a part of my life that was unbelievably stressful and far from pleasant – not only for myself but my family also. My family and I are indebted for the work that you have done for us to gain the result and we send you our grateful thanks.
Did not expect such success, you patience and care was excellent at all times.
Jonathan…would like to thank you so much for all the work you have done on our behalf and for achieving such a positive result. …….. we are most grateful and would have no hesitation in recommending your company to friends in similar circumstances. It has been a real pleasure working with you.
Wonderful result, totally unexpected – Many Thanks
Cheque received with thanks. Thank you once again for all your hard work over the years.
Excellent service, always with a smile. Thanks you to Jonathan for believing in me.
I would like to thank everyone @farleydwek for being able to bring my claim to a successful end.
Just a brief note to say a big thank you for all the assistance and support you have given us over the past few months. Your professional knowledge and expertise were invaluable, plus your obvious skills in dealing with…in the meetings. Perhaps more importantly thank you for your compassion and kindness whilst taking to…and your words of wisdom, once again very many thanks
I would just like to take this opportunity to thank your team for all their hard work and dedication in the case of my late father…we cannot express enough gratitude for all the hard work you did for us and would highly recommend you….
Exemplary professionalism and personal attention shown by Jonathan Dwek throughout my nigh on four year case, hard to imagine how the service could possibly have been bettered. I would recommend Farley Dwek to anyone…
We would like to thank you all for the hard work you did to receive the refund of money paid into the care home where mum spent her last years. Without your help we would never have been able to achieve such a result
Many thanks for the cheque which I received today…and thank you for all the hard work
Thank You very much I honestly couldn’t have hoped for a better outcome. It’s been a pleasure having you represent me and I wish you every success for the future.
Just to say Thank You for helping with me claim.
I received your Guide to NHS Continuing Healthcare Funding and found it to be most interesting and informative….I will keep your Guide and details in the event that I need your services in the future, but thank you again for providing me with such valuable insight into the CHC process
I can’t see how you can better your service – 5*
A very big thank you for all the assistance and support you have given us over the past few weeks. Your professional knowledge and expertise were invaluable…in the meetings…perhaps more importantly thank you for your compassion and kindness… and your words of wisdom
Just a short note to say a very big thank you for your wonderful service.
Overall excellent service with very kind staff.
Just a BIG BIG thank you to you and your team for all your help and perseverance in settling my claim, which of course I am very happy with. It was a long drawn out affair but it all came good in the end and it was well worth the wait.
Jonathan, Me and my family would just like to take this opportunity to thank you and all your team for all your hard work and dedication in the case of my late father. We cannot express enough gratitude for all the hard work you did for us. WE would highly recommend you as a company and wish you every success in the future.
Andrew, I am writing to say how grateful I am to your company for assisting us with my mother in laws CHC claim. Everyone from your company was very helpful and professional in the way they dealt with us. In particular Charlotte who came along to the MDT meeting and instilled us with confidence. I would not have attended this meeting without a professional who gave the support the whole family needed. This was a very stressful and anxious time which was made a lot easier by the interventions of your team and I would highly recommend your company. An excellent service!
Thank you very much for your help and support Jonathan.
Thank you for bringing my case to an excellent conclusion.
Dear Hannah, We really appreciate all your hard work in helping us win the case and the monies from the NHS…..£26,596.
Dear Jonathan, I wanted to thank you for your persistence in pursuing my late mothers claim for NHS Continuing Healthcare Funding….
Dear Hannah, I am happy with the amounts you are seeking to claim back from the CCG. I would also like to thank you for the effort you have put in so far.
Dear Jonathan. Thank you for everything, I am truly thrilled with the result.
Dear Andrew, thank you for being part of the successful application for Full NHS Funding on behalf of my father yesterday. As I know you are aware your nurse is most experienced in these matters and was certainly really instrumental in leading to the successful application. I firmly believe without your involvement and that of your nurse then things may have turned out very differently. Thank you again…
Dear Mr Farley, Thank you for your letter of 2nd December. I ordered your Guide for a neighbour. I was trying to help her to get NHS Continuing Healthcare Funding for her husband – I found it very difficult to get clear and helpful information. By chance, my partner saw one of your leaflets in the GP Surgery and I sent off for your Guide. We found it really helpful and everything was explained clearly and concisely…..Thank you very much for sending us the Guide and we will recommend it to anyone facing this predicament in the future……..
My case was handled by Daniel Toubkin from the initial enquiry to final settlement just over two years later…I had some apprehensions regarding the risk and costs of making a claim. Mr Toubkin outlined the risks during the initial enquiry and presented options throughout the claim. I felt all correspondence was handled efficiently and in a timely manner. Mr Toubkin showed great empathy and good understanding….and I felt confident in following his advice and recommendations… I will have no hesitation in recommending Farley Dwek and your service to others.
Jonathan, I wanted to take this opportunity to thank you and your team for all the support and effort through the year. The team and yourself have been amazing.
Thank you very much for assisting me…I will not hesitate to contact you in the future.
I would like to thank you for your help and expertise with this matter.
Once again thanks for all your hard work, most appreciated.
Fantastic offer and thank you for securing the increase.
I feel I have been represented to the highest order, the feedback and updates were frequent and informative and I feel I was kept completely up to date throughout the whole process…I am very happy at both the outcome and the level of service provided.
Many thanks to you for your meritorious service…the whole claim was dealt with professionally, efficiently and in a completely reassuring way…it felt as if my case was of the utmost importance…I wasn’t looking forward to dealing with a legal claim. However, my experience with Farley Dwek has been completely stress free and ultimately reassuring.
I also wanted to Thank You very much for all your hard work in getting this resolved in a very timely manner. If I ever need any legal assistance in the future I will keep you and Farleydwek in mind. Again thanks for your hard work.
Both cheques have arrived. Thank you for the time and effort put into this case and such a speedy processing time from start to finish. I was really impressed and would recommend to anyone.
The cheque arrived Tuesday morning. Thank you for all your help in this matter and I wouldn’t hesitate in using your services again or recommending you.
I would like to thank you sincerely, for all your hard work and for being very patient with me, again would like to thank you very much for all the support.
Cheque received with thanks. I wasn’t expecting it so soon so it was a nice surprise. Thank you very much for all your help, guidance and support in resolving my claim, it has been very much appreciated. As I said before I am very happy with the outcome and it’s more than I ever anticipated getting.
I would like to thank you for the most professional way you handled the claim on my behalf. I am very pleased with the outcome but am also very impressed with the professional manner you and your firm handled the case from the outset. I cannot fault your courtesy professionalism and attention to detail.
Jean and I would like to thank you for the help and support you have given us over the past two years. Your advice and overall professionalism has been second to none. I am completely satisfied with the way you have conducted my affairs and more than happy with the final settlement you have secured for me. Should an occasion arise, I could wholeheartedly recommend you to others, as being the person to take their claim forward.
Received the cheque the other day, thanks for all your help.
Well done, your efforts are fully appreciated and I can only speak highly about the manner in which you have represented me.
I received the cheque. Thank you very much for all your help, especially when I was a nightmare to get hold of!! Thanks.
I can confirm safe receipt on my cheque and want to thank you 4 all your hard work.
Once again many thanks for dealing with my claim, it wasn’t as straight forward in the end (understatement!!) and I have no doubt that if I had gone with any other solicitor they wouldn’t have persevered as you have done and been so easy and nice to deal with. I wouldn’t hesitate to recommend you to anyone. Many thanks again.
Just to confirm safe receipt of the cheque and thank you so much for your kind help in the last two years. However, should it occur, I will definitely be using you again and will recommend you to anyone I know!
I can confirm that we are delighted with the outcome and can only compliment you on the professional and expert manner in which you dealt with the claim. I certainly would not have any reservations in recommending your services to friends and colleagues and it goes without saying that should I need any assistance with regards to legal matters I will contact you first.
Thanks very much for your support, a good result with minimal effort from me – it’s perfect from my perspective.
Just a quick note to say Thank you, for all your hard work, support and kind advice. Has been much appreciated. Thank you once again.
Well done! Words cannot fully express how grateful I am for all your hard work. From the very first day you told me you were willing to take on my case, my stress level dropped. The fact that you listened and believed me and very soon came to realise what the other party was like I already felt a winner. Thank you so much for your kind words, re-assurance and a good sense of humour which kept me going. Your professionalism in dealing with all concerned and keeping me regularly updated is very much appreciated. I will never forget your hard work and dedication in helping me sort this problem out, at last I feel justice has been done. I will without hesitation recommend your services to others who require a Solicitor.
I would like to thank you for all your hard work and effort in resolving this matter. I would have no problem in recommending you and your firm to anyone who suffers from the same problems which I encountered.
I would whole-heartedly recommend the services of FarleyDwek to anyone considering making or defending a claim arising from a road traffic accident. Having never been through the process before, I was grateful for the clear instructions, explanations and advice that I was given. Despite my insurers seemingly not backing my case to a great extent I felt that Andrew Farley fought hard for the best possible conclusion on my behalf. Indeed at all times I felt that FarleyDwek acted in a highly professional manner. They always took the time to answer any queries that I had and provided full and clear explanations in a timely manner. I received a sizeable settlement for defeating a case that had been brought against me. Thank you.
How refreshing it was to deal with a solicitor who was prompt, efficient and extremely pleasant to deal with.
I am completely satisfied with the way you have conducted my affairs and more than happy with the final settlement you have secured me.
I have been very pleased with your professional approach to this claim.
I write to thank you for the work you carried out for me regarding my claim. From the initial consultation I felt the utmost confidence to sign Farley Dwek Solicitors to represent me. When a customer is comfortable with the service level he receives, this is hugely down to a good solicitor who represents him, and this is what I received over the short period to resolve my claim. From the very outset I was kept informed of each step that lied ahead and my genuine belief was one of having 200% support not diminishing at any stage whereby I would concentrate completely getting my health back together after what was considered being a serious accident. With an ever growing uncertain world with so many Accident Claims Agencies, I would consider myself very fortunate that I received the very best support from who I believe is the best service provider in this field by far. I shall of course and without any hesitation recommend Farley Dwek Solicitors to any one who requires legal representation. I would also like to add that every person I spoke to within the firm was always clear and concise and forever made me feel I was nothing but important. Well done to a fantastic team.
Many thanks for the cheque, I can’t believe it. Now rushing off to the bank!
I am writing this letter of appreciation for the excellent service I received from you when handling my claim. I was very grateful for your immediate response, kind support and understanding all the way through my claim.
I would like to take this opportunity of expressing my grateful thanks for your assistance and professionalism throughout the last 12 months.
I never had any doubt at all after speaking to you, that you would do your very best to settle my claim
May I thank you for the most professional way you have dealt with my claim and the care and consideration you have shown me through a most difficult period…you managed with extreme patience, courtesy and understanding.
May I take this opportunity to thank you for your professional and courteous service in bringing matters to a satisfactory conclusion.
I’d like to take the opportunity to thank you for your guidance and efforts in the case. I’m extremely grateful for your hard work and would like to pass on my thanks to both yourself and any of your colleagues involved.
I would like to thank you for your hard work in resolving this matter.
Thank you, not only for your expertise in this matter, but for your kindness and the professional manner in which the case was dealt with from start to finish.
I am truly satisfied with the outcome and would like to sincerely thank you for your assistance throughout.
I would just like to say thank you for your help and guidance throughout this period of time. And to say I believe you have dealt with my case in a very sensitive and professional manner.
I would like to commend you on your professional manner. It is a pleasure doing business with you.
Many thanks for your good service and all your help.
Wow, yes happy happy happy…thank you so much, I have to say you are a fantastic Solicitor.
Just a confirmation of receipt of cheque from you and a big thank you for all your help and support.
Thank you for being great to communicate with and efficient throughout the process.
Thank you so much for all of your hard work and determination.
Thank you so much for everything…I would buy you a thank you drink but that still wouldn’t be enough.
I can confirm safe receipt of the cheque…I understand the deductions, they are exactly as you explained, and I expected.
Thank you for all you have done during the time of my claim…it is a great relief to have some security back.
I am just writing to say thank you for all your hard work and excellent communication throughout my claim for damages. I am extremely pleased with my settlement and would like to ‘thank you’ once again.
I just want to thank you very much for all of your help and advice over the past few months and for working hard to get me the final amount for damages. I have been very pleased with the service your company provides and I would definitely contact you again should the need arise.
Thanks for all your help…the end result was lovely!
I feel that everything possible was done to support my claim, and the service received during the last 2 years has been exceptional.
I received your cheque in this morning’s post, thank you very much for the professional service you have given me.
Thank you for your fantastic service, the service has exceeded my expectations. I know we would not have got far without your patience and persistence.
I would like to take this opportunity to say that you have been punctuate, consistent and very informative throughout every step of the claim.
Thank you very much for your hard work.
I received the compensation cheque today, and will be banking asap. Thank you very much for helping me when all others wouldn’t or didn’t believe me.
Thank you for your help and advice – I am most grateful for the courteous and sympathetic manner you have shown in dealing with my case.
I would like to thank you for the excellent and professional manner in which you dealt with my claim, and for which I am entirely satisfied. I shall not hesitate to recommend you should I hear of anyone unfortunate enough to require a similar service.
I would like to thank you for taking up my case and bringing it to a final conclusion.
I am really grateful for what you have done for me over this matter. It was very nice of you. You are a gentleman and a true friend.
I would like to say that I cannot thank you enough for all the hard work you have done on my case and for being extremely kind and patient to me throughout the last two and a half years.
I am happy to accept the latest offer. I would like to take this opportunity to thank you for all the hard work that you have put in this case and look forward to meeting you sometime in the near future.
In court a District Judge said to our instructed counsel he was happy with the directions and asked us to pass on to her solicitors (Farley Dwek) his thanks that they had co-operated and got it right which he sad was sadly, quite rare.
I would like to take this opportunity to express my full satisfaction and thanks for the excellent work you have carried on my behalf. I believe you have shown tremendous professionalism and determination in successfully pursuing my claim and I wouldn’t hesitate in requesting your services in the future if necessary. I would also like to thank your colleagues for their readiness to cooperate all our communications.
I am writing you to confirm I have received the amount transferred into my Halifax account. Thank you again for everything. I have been more than satisfied with all the help and work you guys have put in to achieve a great result. I will definitely be recommending your firm if ever asked.
I would like to thank you very much for all of your hard work on my behalf. I am extremely grateful and delighted with the outcome.
My kid sister who you helped said I should contact you, in her words you are BRILLIANT.
Many thanks for your hard work over the last few months on my behalf.
I would like to take this opportunity to thank you for the service you have provided and, should I ever need legal assistance in the future, I shall be in touch.
Thank you for assisting me in resolving this case, cheque was received today.
May I take this opportunity to thank you for all your assistance and advice.
Many thanks for your cheque, received yesterday, and also for the excellent service provided by you and the various people in Farley Dwek. Should I have the misfortune to require your service again, I will be in touch – but hopefully not! I will, of course, pass on your details to any friends that need your services.
You have done a grand job for which we are both grateful.
I would like to thank you and your team for both a professional and excellent service. I will definitely be recommending you to family and friends.
I have now received my cheque in the post and would like to say thank you for the excellent legal service you have provided and I will be recommending you to family and friends. Thank you once again for a very efficient and professional service. I am very pleased with the way you have handled my claim, it was one less thing I had to worry about.
Throughout the three years that I was with Andrew, he consistently showed patience, understanding and kindness. He always got back to me very quickly and kept me informed every step of the way. I couldn’t have received a better service! I can highly recommend Andrew’s excellent service – you will be in very good hands.
A huge thank you to you and your staff for the professional manner in which you handled my case, kept me informed at all times and concluded with a very successful outcome.
Many thanks for all your support and advice during my claim … it made me really appreciate your professionalism in all your dealings with my claim.
Would just like to say a big thank you for all that you have done. You were very prompt and easy to talk to. Thank you.
Apologies for the delay in writing to thank you all for your hard work in regards to dealing with my claim, the service that I have had was excellent, from your initial contact all the way through. Everything was explained clearly and you were always available to help when I didn’t understand anything in regards to the paper work. The physio that I had helped so much in easing the pain, and making my life more pleasurable and I am now able to do activities that had stopped following the accident. Thank you again, I hope you and your colleagues have a lovely Easter.
Thank you kindly for your help with my case. Farley Dwek has been such a great company to deal with it all. I’m really impressed and satisfied with things, so thank you.
Just to let you know that I received your letter and cheques. Thank you very much for all the work that you have done for me. It was a very good and helpful service, one that I would recommend to others in similar circumstances to myself. Once again many thanks.
I received your letter and cheque on Friday, thank you very much for a painless result to something I would not have pursued.
May I take this opportunity to thank you and your staff, for your prompt correspondence and your professional attitude, in dealing with my claim.
I wanted to thank you again for all your work leading up to the cheque which you sent. It is incredible to think that such monies were withheld and yet could have eased the suffering of the last few years.
We are both fully recompensed, in our respective final settlements. May I just Thank you for your help advice and hard work for myself and Brian. We all appreciate the work you have put into our cases, and would recommend you to Family and Friends, as Competent and Professional.
It’s quite obvious, that other Solicitors are not as professional and hard working as yourself, and we appreciate everything you have done to assist her. After seeing your input and seeing the other Solicitors attempts, we are so grateful you were on our side. We will certainly recommend you to Family and Friends.
I have received my cheque, thank you for all of your hard work that you have given me over the past three years.
Just to let you know the cheque arrived on Saturday. Thank you for your assistance with the claim. You made the whole process smooth and stress free. This was much appreciated.
Thanks for all your hard work and communication throughout I will definitely recommend you to friends and colleagues in the future.
A massive thank you. I really was not expecting that amount when we first talked last year. I am very pleased and acknowledge receipt of my cheque. I do however have one regret… I showed it to my wife. Thanks again for all you’ve done for us.
I’ve received my cheque today. I would just like to thank you for the way in which you handled my claim. You were completely professional throughout and explained everything in detail, plus keeping me informed at every stage. Most Commendable.