Here are some extracts from the many letters and e mails we have received from our clients:
Having paid £250K in care home fees, and despite the care home being negative about our chances of securing Continuing Healthcare funding, we approached Farley Dwek in February 2018 to get a clear understanding of our position.
We commissioned their review service and they were able to identify that we had a marginal chance at a claim; they were very measured in their approach and gave clear advice.
Subsequently we instigated a full review of my mother’s care. At this point their involvement was invaluable in identifying how the process should work and challenging the deficiencies of the CCG.
They represented us at a number of meetings, with their nurse assessors taking a very professional and informed approach.
We were surprised and delighted when the decision was made to approve funding.
This was not the end of the matter and they again proved invaluable in actually getting the decision finalised and the funding stream started. They also patiently chased up arrears of £45K, from a CCG which was extremely unresponsive to endless requests.
Overall we have been delighted with the outcome (the Continuing Healthcare funding has saved us £80K to date) and I am convinced that we would have not been able to do this without the help of Farley Dwek.
Our thanks to all of the team at Farley Dwek.
Karen Reay was an excellent asset to have in the meeting as she brought out the best evidence from the records & controlled any debate. I’m not sure we would have had the correct attitude & approach we received from CHC had I not employed your services, and thankfully the assessor was open to discussion – what she assumed was going to be a one and a half hour meeting turned into over four.
Ruth, I have just read through Karen Williams’ report on my Mum and had to email to say I can’t thank her – or you – enough for this amazing piece of work. It is highly detailed, well balanced, thoughtful, objective and thorough, and shows an incredible level of understanding of very difficult symptoms and behaviours within the context of how different sorts of care may help – and against a highly complex framework and legal backdrop. I am truly grateful for this and whatever the future outcomes regarding CHC funding, this report when compared to the one produced by the CCG could not demonstrate more clearly the enormous and frankly shocking gulf in skill and professionalism.
Laura / Stacey,
I just wanted to say thank you for handling mum’s CHC claim. It took longer than I expected, but the outcome was fantastic. The news that we didn’t have to pay back the Attendance Allowance was the icing on the cake. Thank you and the team for your diligence, professionalism and patience. I would have no hesitation in recommending your services to others
I cannot recommend the team at Farley Dwek highly enough. Their expertise in this area is second to none. We were saved a fortune in fees, which lifted the financial burden so that you can focus on what matters… caring for your loved one. The knowledge and passion in which Tom, the nurse assessor, defended us throughout the NHS meetings won’t ever be forgotten.
Jonathan, I write to convey “THANK YOU” for all your dedication and commitment to hardwork in achieving this great milestone in my life. It is greatly appreciated.
I can confirm I have received your remittance of £30,069.38 to cover the above claim….May I take this opportunity to thank you for all of your help, advice and guidance over this lengthy process. It has been a pleasure to work with you and we are eternally grateful. I wish you all the very best for the future.
It is with appreciation for all Farley Dwek has done during the intervening three years to gather and tease out the information and then to represent and argue the case on our behalf. We would not have been able to have taken more than the initial steps without your expertise to navigate the system. With my professional experience and cynicism of health and social care departments it is my belief that the complexity of the process in itself is intended to surrender more than the most robust from even attempting such a course of action for retrospective funding. I would certainly recommend Farley Dwek to anyone who feels they wish to apply for CHF and only knew about your firm as a result of an article in The Lady Magazine. In spite of the outcome as a family we still feel content that we tried to make a case for my stepfather and for us this is vital as a closure. Thank you once again for all your efforts on our behalf.
Please thank Abbie, who was outstandingly good. Her discussions with us, and clear explanations were very helpful, and she was empathetic as well as highly professional. I think we are better equipped to deal with the process now.
Dear Laura + Team, just a note to say thank you for all your help, support and advice over the last 4 years relating to my late uncle’s claim. It took its time but we got there in the end!!
Jonathan, I don’t know how to thank you for the good job you have done for me. I want to thank you for the many years you been helping me with my accident you are a gentleman with a heart of Gold. God bless you.
Thank you for your letter of 15 January. I much appreciate the thorough review and clear conclusion. I can now rest assured that my parents’ rights have not been ignored… Again, thank you and your team for the very professional assistance that you have given.
Hello Andrew, a belated thank you from me for the excellent job done on recovering 100k plus in relation to my mother’s care fees. I know we could not have done it without you, the system is designed to make claimants give up!
My father’s DST was on Friday 12th Oct and the decision was that he now qualifies for CHC funding, to be reviewed in 12 months. I am very happy with the representation from Belinda and your wider organisation. Belinda acted in an extremely professional and empathetic manner, our family is deeply grateful for her support. Our only regret is that we did not seek your help earlier in the process.
I must thank all at Farley Dwek, as well as Tom, for the invaluable support given me over the past months. I have recommended your services to others…
Dear Jonathan, I just want to thank you and your staff for all your help. Thank you so much.
Hi Jonathan, thank you so much for all your time, effort and dedication to my claim. Cheques have been received thank you. I can now put this all behind me, move on and new beginnings. Thank you.
Dear Laura we are very pleased that the matter is finally resolved and are very grateful to you and Farley Dwek for bringing it to a successful conclusion.
Thank you for everything….. I couldn’t have got through it all without you.
We extend our thanks for the professional way in which you have dealt with this matter. Particularly with reference to Charlotte (nurse) who was masterful in her approach to all concerned and for her human approach and understanding ….once again our grateful thanks.
Dear Laura, thank you for all your correspondence in recent weeks…..the delight and relief I felt to hear that the CCG had decided not to continue fighting our appeal was long awaited news. I was of course pleased to receive the cheque covering the cost of care my husband received during his illness. The agreement of the CCG to pay the remaining 3 months is a bonus I had not expected and this was truly a surprise. What a relief it is to be able to close the door at last on a part of my life that was unbelievably stressful and far from pleasant – not only for myself but my family also. Mt family and I are indebted for the work that you have done for us to gain the result and we send you our grateful thanks.
Did not expect such success, you patience and care was excellent at all times.
Jonathan…would like to thank you so much for all the work you have done on our behalf and for achieving such a positive result. …….. we are most grateful and would have no hesitation in recommending your company to friends in similar circumstances. It has been a real pleasure working with you.
Wonderful result, totally unexpected – Many Thanks
Cheque received with thanks. Thank you once again for all your hard work over the years.
Excellent service, always with a smile. Thanks you to Jonathan for believing in me.
I would like to thank everyone @farleydwek for being able to bring my claim to a successful end.
Just a brief note to say a big thank you for all the assistance and support you have given us over the past few months. Your professional knowledge and expertise were invaluable, plus your obvious skills in dealing with…in the meetings. Perhaps more importantly thank you for your compassion and kindness whilst taking to …and your words of wisdom, once again very many thanks
I would just like to take this opportunity to thank your team for all their hard work and dedication in the case of my late father…we cannot express enough gratitude for all the hard work you did for us and would highly recommend you….
Exemplary professionalism and personal attention shown by Jonathan Dwek throughout my nigh on four year case, hard to imagine how the service could possibly have been bettered. I would recommend Farley Dwek to anyone…
We would like to thank you all for the hard work you did to receive the refund of money paid into the care home where mum spent her last years. Without your help we would never have been able to achieve such a result
Many thanks for the cheque which I received today…and thank you for all the hard work
Thank You very much I honestly couldn’t have hoped for a better outcome. It’s been a pleasure having you represent me and I wish you every success for the future
Just to say Thank You for helping with me claim
I received your Guide to NHS Continuing Healthcare Funding and found it to be most interesting and informative….I will keep your Guide and details in the event that I need your services in the future, but thank you again for providing me with such valuable insight into the CHC process
I can’t see how you can better your service – 5*
A very big thank you for all the assistance and support you have given us over the past few weeks. Your professional knowledge and expertise were invaluable…in the meetings..perhaps more importantly thank you for your compassion and kindness… and your words of wisdom
Just a short note to say a very big thank you for your wonderful service
Overall excellent service with very kind staff
Just a BIG BIG thank you to you and your team for all your help and perseverance in settling my claim, which of course I am very happy with. It was a long drawn out affair but it all came good in the end and it was well worth the wait
Jonathan, Me and my family would just like to take this opportunity to thank you and all your team for all your hard work and dedication in the case of my late father. We cannot express enough gratitude for all the hard work you did for us. WE would highly recommend you as a company and wish you every success in the future
Andrew, I am writing to say how grateful I am to your company for assisting us with my mother in laws CHC claim. Everyone from your company was very helpful and professional in the way they dealt with us. In particular Charlotte who came along to the MDT meeting and instilled us with confidence. I would not have attended this meeting without a professional who gave the support the whole family needed. This was a very stressful and anxious time which was made a lot easier by the interventions of your team and I would highly recommend your company. An excellent service!
Thank you very much for your help and support Jonathan
Thank you for bringing my case to an excellent conclusion
Dear Hannah, We really appreciate all your hard work in helping us win the case and the monies from the NHS…..£26,596
Dear Jonathan, I wanted to thank you for your persistence in pursuing my late mothers claim for NHS Continuing Healthcare Funding….
Dear Hannah, I am happy with the amounts you are seeking to claim back from the CCG. I would also like to thank you for the effort you have put in so far
Dear Jonathan. Thank you for everything, I am truly thrilled with the result
Dear Andrew, thank you for being part of the successful application for Full NHS Funding on behalf of my father yesterday. As I know you are aware your nurse is most experienced in these matters and was certainly really instrumental in leading to the successful application. I firmly believe without your involvement and that of your nurse then things may have turned out very differently. Thank you again…
Dear Mr Farley, Thank you for your letter of 2nd December. I ordered your Guide for a neighbour. I was trying to help her to get NHS Continuing Healthcare Funding for her husband – I found it very difficult to get clear and helpful information. By chance, my partner saw one of your leaflets in the GP Surgery and I sent off for your Guide. We found it really helpful and everything was explained clearly and concisely…..Thank you very much for sending us the Guide and we will recommend it to anyone facing this predicament in the future……..
My case was handled by Daniel Toubkin from the initial enquiry to final settlement just over two years later…I had some apprehensions regarding the risk and costs of making a claim. Mr Toubkin outlined the risks during the initial enquiry and presented options throughout the claim. I felt all correspondence was handled efficiently and in a timely manner. Mr Toubkin showed great empathy and good understanding….and I felt confident in following his advice and recommendations… I will have no hesitation in recommending Farley Dwek and your service to others.
Jonathan, I wanted to take this opportunity to thank you and your team for all the support and effort through the year. The team and yourself have been amazing.
Thank you very much for assisting me…I will not hesitate to contact you in the future.
I would like to thank you for your help and expertise with this matter.
Once again thanks for all your hard work, most appreciated.
Fantastic offer and thank you for securing the increase.
I feel I have been represented to the highest order, the feedback and updates were frequent and informative and I feel I was kept completely up to date throughout the whole process…I am very happy at both the outcome and the level of service provided.
Many thanks to you for your meritorious service…the whole claim was dealt with professionally, efficiently and in a completely reassuring way…it felt as if my case was of the utmost importance…I wasn’t looking forward to dealing with a legal claim. However, my experience with Farley Dwek has been completely stress free and ultimately reassuring.
I also wanted to Thank You very much for all your hard work in getting this resolved in a very timely manner. If I ever need any legal assistance in the future I will keep you and Farleydwek in mind. Again thanks for your hard work.
Both cheques have arrived. Thank you for the time and effort put into this case and such a speedy processing time from start to finish. I was really impressed and would recommend to anyone.
The cheque arrived Tuesday morning. Thank you for all your help in this matter and I wouldn’t hesitate in using your services again or recommending you.
I would like to thank you sincerely, for all your hard work and for being very patient with me, again would like to thank you very much for all the support.
Cheque received with thanks. I wasn’t expecting it so soon so it was a nice surprise. Thank you very much for all your help, guidance and support in resolving my claim, it has been very much appreciated. As I said before I am very happy with the outcome and it’s more than I ever anticipated getting.
I would like to thank you for the most professional way you handled the claim on my behalf. I am very pleased with the outcome but am also very impressed with the professional manner you and your firm handled the case from the outset. I cannot fault your courtesy professionalism and attention to detail.
Jean and I would like to thank you for the help and support you have given us over the past two years. Your advice and overall professionalism has been second to none. I am completely satisfied with the way you have conducted my affairs and more than happy with the final settlement you have secured for me. Should an occasion arise, I could wholeheartedly recommend you to others, as being the person to take their claim forward.
Received the cheque the other day, thanks for all your help.
Well done, your efforts are fully appreciated and I can only speak highly about the manner in which you have represented me.
I received the cheque. Thank you very much for all your help, especially when I was a nightmare to get hold of!!Thanks.
I can confirm safe receipt on my cheque and want to thank you 4 all your hard work.
Once again many thanks for dealing with my claim, it wasn’t as straight forward in the end (understatement!!) and I have no doubt that if I had gone with any other solicitor they wouldn’t have persevered as you have done and been so easy and nice to deal with. I wouldn’t hesitate to recommend you to anyone. Many thanks again.
Just to confirm safe receipt of the cheque and thank you so much for your kind help in the last two years. However, should it occur, I will definitely be using you again and will recommend you to anyone I know!
I can confirm that we are delighted with the outcome and can only compliment you on the professional and expert manner in which you dealt with the claim. I certainly would not have any reservations in recommending your services to friends and colleagues and it goes without saying that should I need any assistance with regards to legal matters I will contact you first.
Thanks very much for your support, a good result with minimal effort from me – it’s perfect from my perspective.
Just a quick note to say Thank you, for all your hard work, support and kind advice. Has been much appreciated. Thank you once again.
Well done! Words cannot fully express how grateful I am for all your hard work. From the very first day you told me you were willing to take on my case, my stress level dropped. The fact that you listened and believed me and very soon came to realise what the other party was like I already felt a winner. Thank you so much for your kind words, re-assurance and a good sense of humour which kept me going. Your professionalism in dealing with all concerned and keeping me regularly updated is very much appreciated. I will never forget your hard work and dedication in helping me sort this problem out, at last I feel justice has been done. I will without hesitation recommend your services to others who require a Solicitor.
I would like to thank you for all your hard work and effort in resolving this matter. I would have no problem in recommending you and your firm to anyone who suffers from the same problems which I encountered.
I would whole-heartedly recommend the services of FarleyDwek to anyone considering making or defending a claim arising from a road traffic accident. Having never been through the process before, I was grateful for the clear instructions, explanations and advice that I was given. Despite my insurers seemingly not backing my case to a great extent I felt that Andrew Farley fought hard for the best possible conclusion on my behalf. Indeed at all times I felt that FarleyDwek acted in a highly professional manner. They always took the time to answer any queries that I had and provided full and clear explanations in a timely manner. I received a sizeable settlement for defeating a case that had been brought against me. Thank you.
How refreshing it was to deal with a solicitor who was prompt, efficient and extremely pleasant to deal with.
I am completely satisfied with the way you have conducted my affairs and more than happy with the final settlement you have secured me.
I have been very pleased with your professional approach to this claim.
I write to thank you for the work you carried out for me regarding my claim. From the initial consultation I felt the utmost confidence to sign Farley Dwek Solicitors to represent me. When a customer is comfortable with the service level he receives, this is hugely down to a good solicitor who represents him, and this is what I received over the short period to resolve my claim. From the very outset I was kept informed of each step that lied ahead and my genuine belief was one of having 200% support not diminishing at any stage whereby I would concentrate completely getting my health back together after what was considered being a serious accident. With an ever growing uncertain world with so many Accident Claims Agencies, I would consider myself very fortunate that I received the very best support from who I believe is the best service provider in this field by far. I shall of course and without any hesitation recommend Farley Dwek Solicitors to any one who requires legal representation. I would also like to add that every person I spoke to within the firm was always clear and concise and forever made me feel I was nothing but important. Well done to a fantastic team.
Many thanks for the cheque, I can’t believe it. Now rushing off to the bank!
I am writing this letter of appreciation for the excellent service I received from you when handling my claim. I was very grateful for your immediate response, kind support and understanding all the way through my claim.
I would like to take this opportunity of expressing my grateful thanks for your assistance and professionalism throughout the last 12 months.
I never had any doubt at all after speaking to you, that you would do your very best to settle my claim
May I thank you for the most professional way you have dealt with my claim and the care and consideration you have shown me through a most difficult period…you managed with extreme patience, courtesy and understanding
May I take this opportunity to thank you for your professional and courteous service in bringing matters to a satisfactory conclusion
I’d like to take the opportunity to thank you for your guidance and efforts in the case. I’m extremely grateful for your hardwork and would like to pass on my thanks to both yourself and any of your colleagues involved
I would like to thank you for your hard work in resolving this matter
Thank you, not only for your expertise in this matter, but for your kindness and the professional manner in which the case was dealt with from start to finish
I am truly satisfied with the outcome and would like to sincerely thank you for your assistance throughout
I would just like to say thank you for your help and guidance throughout this period of time. And to say I believe you have dealt with my case in a very sensitive and professional manner
I would like to commend you on your professional manner. It is a pleasure doing business with you
Many thanks for your good service and all your help
Wow, yes happy happy happy…thank you so much, I have to say you are a fantastic Solicitor.
Just a confirmation of receipt of cheque from you and a big thank you for all your help and support
Thank you for being great to communicate with and efficient throughout the process
Thank you so much for all of your hard work and determination
Thank you so much for everything…I would buy you a thank you drink but that still wouldn’t be enough
I can confirm safe receipt of the cheque…I understand the deductions, they are exactly as you explained, and I expected.
Thank you for all you have done during the time of my claim…it is a great relief to have some security back
I am just writing to say thank you for all your hard work and excellent communication throughout my claim for damages. I am extremely pleased with my settlement and would like to ‘thank you’ once again
I just want to thank you very much for all of your help and advice over the past few months and for working hard to get me the final amount for damages. I have been very pleased with the service your company provides and I would definitely contact you again should the need arise.
Thanks for all your help…the end result was lovely!
I feel that everything possible was done to support my claim, and the service received during the last 2 years has been exceptional
I received your cheque in this morning’s post, thank you very much for the professional service you have given me
Thank you for your fantastic service, the service has exceeded my expectations. I know we would not have got far without your patience and persistence.
I would like to take this opportunity to say that you have been punctuate, consistent and very informative throughout every step of the claim.
Thank you very much for your hard work.
I received the compensation cheque today, and will be banking asap. Thank you very much for helping me when all others wouldn’t or didn’t believe me.
Thank you for your help and advice – I am most grateful for the courteous and sympathetic manner you have shown in dealing with my case.
I would like to thank you for the excellent and professional manner in which you dealt with my claim, and for which I am entirely satisfied. I shall not hesitate to recommend you should I hear of anyone unfortunate enough to require a similar service.
I would like to thank you for taking up my case and bringing it to a final conclusion.
I am really grateful for what you have done for me over this matter. It was very nice of you. You are a gentleman and a true friend.
I would like to say that I cannot thank you enough for all the hard work you have done on my case and for being extremely kind and patient to me throughout the last two and a half years.
I am happy to accept the latest offer. I would like to take this opportunity to thank you for all the hard work that you have put in this case and look forward to meeting you sometime in the near future.
In court a District Judge said to our instructed counsel he was happy with the directions and asked us to pass on to her solicitors (Farley Dwek) his thanks that they had co-operated and got it right which he sad was sadly, quite rare.
I would like to take this opportunity to express my full satisfaction and thanks for the excellent work you have carried on my behalf. I believe you have shown tremendous professionalism and determination in successfully pursuing my claim and I wouldn’t hesitate in requesting your services in the future if necessary. I would also like to thank your colleagues for their readiness to cooperate all our communications.
I am writing you to confirm I have received the amount transferred into my Halifax account. Thank you again for everything. I have been more than satisfied with all the help and work you guys have put in to achieve a great result. I will definitely be recommending your firm if ever asked.
I would like to thank you very much for all of your hard work on my behalf. I am extremely grateful and delighted with the outcome.
My kid sister who you helped said I should contact you, in her words you are BRILLIANT.
Many thanks for your hard work over the last few months on my behalf.
I would like to take this opportunity to thank you for the service you have provided and, should I ever need legal assistance in the future, I shall be in touch.
Thank you for assisting me in resolving this case, cheque was received today.
May I take this opportunity to thank you for all your assistance and advice.
Many thanks for your cheque, received yesterday, and also for the excellent service provided by you and the various people in Farley Dwek. Should I have the misfortune to require your service again, I will be in touch – but hopefully not! I will, of course, pass on your details to any friends that need your services.
You have done a grand job for which we are both grateful.
I would like to thank you and your team for both a professional and excellent service. I will definitely be recommending you to family and friends.
I have now received my cheque in the post and would like to say thank you for the excellent legal service you have provided and I will be recommending you to family and friends. Thank you once again for a very efficient and professional service. I am very pleased with the way you have handled my claim, it was one less thing I had to worry about.
Throughout the three years that I was with Andrew, he consistently showed patience, understanding and kindness. He always got back to me very quickly and kept me informed every step of the way. I couldn’t have received a better service! I can highly recommend Andrew’s excellent service – you will be in very good hands.
A huge thank you to you and your staff for the professional manner in which you handled my case, kept me informed at all times and concluded with a very successful outcome.
Many thanks for all your support and advice during my claim … it made me really appreciate your professionalism in all your dealings with my claim.
Would just like to say a big thank you for all that you have done. You were very prompt and easy to talk to. Thank you.
Apologies for the delay in writing to thank you all for your hard work in regards to dealing with my claim, the service that I have had was excellent, from your initial contact all the way through. Everything was explained clearly and you were always available to help when I didn’t understand anything in regards to the paper work. The physio that I had helped so much in easing the pain, and making my life more pleasurable and I am now able to do activities that had stopped following the accident. Thank you again, I hope you and your colleagues have a lovely Easter.
Thank you kindly for your help with my case. Farley Dwek has been such a great company to deal with it all. I’m really impressed and satisfied with things, so thank you.
Just to let you know that I received your letter and cheques. Thank you very much for all the work that you have done for me. It was a very good and helpful service, one that I would recommend to others in similar circumstances to myself. Once again many thanks.
I received your letter and cheque on Friday, thank you very much for a painless result to something I would not have pursued.
May I take this opportunity to thank you and your staff, for your prompt correspondence and your professional attitude, in dealing with my claim.
I wanted to thank you again for all your work leading up to the cheque which you sent. It is incredible to think that such monies were withheld and yet could have eased the suffering of the last few years.
We are both fully recompensed, in our respective final settlements. May I just Thank you for your help advice and hard work for myself and Brian. We all appreciate the work you have put into our cases, and would recommend you to Family and Friends, as Competent and Professional.
It’s quite obvious, that other Solicitors are not as professional and hard working as yourself, and we appreciate everything you have done to assist her. After seeing your input and seeing the other Solicitors attempts, we are so grateful you were on our side. We will certainly recommend you to Family and Friends.
I have received my cheque, thank you for all of your hard work that you have given me over the past three years
Just to let you know the cheque arrived on Saturday. Thank you for your assistance with the claim. You made the whole process smooth and stress free. This was much appreciated.
Thanks for all your hard work and communication throughout I will definitely recommend you to friends and colleagues in the future.
A massive thank you. I really was not expecting that amount when we first talked last year. I am very pleased and acknowledge receipt of my cheque. I do however have one regret… I showed it to my wife. Thanks again for all you’ve done for us.
I’ve received my cheque today. I would just like to thank you for the way in which you handled my claim. You were completely professional throughout and explained everything in detail, plus keeping me informed at every stage. Most Commendable.