Case studies & success stories

Brian’s Story

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CHC funding

‘I got cash back after flawed tests’

Brian Marshall is waiting for a cheque for more than £40,000 after his father was wrongly charged for care home fees.

Brian, 62, from Surrey, says:

“I don’t like to take money out of the health service but I feel strongly that my dad, who has now passed away, was hard done by and didn’t get his entitlement.“My dad left school at 15, joined the Army at 16 and worked hard, paying his taxes, all his life. Then he got dementia.

“We tried to care for him as a family but he was just too ill and we had to put him into a home. He had done the right thing and saved and bought his own home, so we had to pay for it – £700 a week. He was initially assessed in hospital when he wasn’t so ill but he never got re-assessed, despite the fact he quickly deteriorated.

“For the first two weeks in the home, he could get out of bed and eat but after that he never got out of bed again.

It has taken us a couple of years to sort this out but it has now been agreed he should have been reassessed.

What worries me, looking away from Dad, is that other people going forward could be struggling to find the money needed to pay their way when they are entitled to help. We really need a fairer, more transparent system that doesn’t penalise the mass of hard workers who have always paid their way and saved up.

The costs for care are so high and that needs to be looked at. You don’t need any more worry about how to come up with the money at a time when you are trying to cope with the emotion and distress of trying to get the best care possible for loved ones. This needs sorting out and I’m glad Farley Dwek is on my side and helping through the process.”

Jonathan Dwek of Farley Dwek who is representing Mr Marshall, said:

“This is a national disgrace and if the Government is to avoid being accused of a cover up, it has to give the NHS the resources it needs to communicate this policy effectively.

We estimate there are millions of pounds on standby for the relatives of victims but we believe local CCG’s are quietly satisfied at the relatively slow take-up, thanks to a strategy of trying to keep the issue low profile.

Families with a relative who was rejected for funding on financial eligibility alone should definitely challenge the decision immediately and seek advice from Farley Dwek.”

"My family and I cannot rate Farley Dwek Solicitors high enough for all their work in helping us with a successful appeal to grant my father CHC in his care home. As soon as I contacted them I felt listened to and supported and our solicitor Debbie was nothing short of incredible."

Emma

"Absolutely brilliant from start to finish. Debbie Payton dealt with us and I cannot recommend her highly enough. Huge thank to all at Farley Dwek for dealing with such a delicate matter so promptly and professionally."

CHC client

"Carla acted as our nurse advocate at a recent DST meeting. We had a two hour preliminary phone discussion a couple of days beforehand and Carla's professionalism and attention to detail was immediately apparent. Her assistance on the day was invaluable as her clear undertanding and cross referencing of the various records meant that she was able pick up on any discrepancies/omissions and ensure that proper consideration was given and that nothing was overlooked or misinterpreted by the assessor. We couldn't have gone though this process without such amazing support. Thank you."

Martin Wallbank

"Without Farley Dwek's encouragement and perseverance, I don’t think that I would have proceeded with the claim, nor would it have resulted in such a successful outcome without their professional input at every stage. Their attention to detail, care and support throughout this process has been exemplary."

Ronald

"From the moment I picked up the phone to Farley Dwek the stress levels we suffered dropped significantly as we had everything explained to us."

Gilmour Shelley

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Call 0161 272 5222 Email help@farleydwek.com

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