Local Resolution/Independent Review Panel Advocacy Service

“Farley Dwek supported us in a fairly complicated retrospective claim for Clinical Health Funding for my Mum. Farley Dwek were as committed to achieving the level of funding that our Mum had been denied as we were and the case went to an appeal where Mum was awarded the correct level of funding. The team and Debbie who lead the case were always incredibly supportive and professional and given the complexity of CHC funding we would absolutely not have achieved this without the support of Farley Dwek. I would highly recommend the team and recommend Farley Dwek for anyone trying to navigate this highly bureaucratic and complex claim system.” – Bernadette T.

“I contacted Farley Dwek regarding my mother in August 2014 after reading about them in the Daily Mail. I paid an initial fee for a nurse instructed by them to assess my mother to see if she was entitled to the CHC payment as she required constant care as she was paralysed down one side and could not swallow. Andrew Farley reviewed the assessment and agreed that it should have been granted and took her case on. The case was taken on a no win no fee basis so I felt confident in the advice being provided. It took 15 months to get a review date but unfortunately my mother died before a further assessment could be completed. Farley Dwek agreed to progress a claim for recovery of the CHC payments retrospectively. This was initially refused as was the first appeal. The case progressed to a final appeal with NHS England and was successful in December 2021. The whole experience was very difficult emotionally, but Andrew, Jonathan, Debbie and Stacey as well as all the staff I spoke with at Farley Dwek were very supportive and professional and gave me the confidence to pursue the case.” – Christina

“I would like to take this opportunity to thank you all for supporting us during this trying time to get the NHS to actually pay up what was owed to us. We certainly would not have had the strength or the ‘know-how’ to fight the system. Before my husband passed away I was able to reassure him that Farley Dwek and Team were helping us to recover a good deal of what we had lost.” – Katie

“The delight and relief I felt to hear that the CCG had decided not to continue fighting our appeal – long awaited news. What a relief it is to be able to close a door at last on a part of my life which was unbelievably stressful and far from pleasant – not only myself but my family also. My family and I are indebted to the hard work that [you] have done for us to gain that result and we send you our grateful thanks.  It’s been a long battle and the result you obtained will enable me to move forward and look at life afresh.” – Daphne S.

“I strongly recommend Farley Dwek to anyone appealing against a CCG decision…My dealings with FD give me the impression of a sympathetic, efficient and persistent staff who respond promptly to me. I am glad that I put this appeal in the hands of these specialists at a time when I was distressed by bereavement. FD relieved me of the hassle of dealing with some difficult, slow and tricky administrators of a confused and confusing system. It is a system that makes me feel that its purpose is actively to evade financial responsibility rather than to meet it.”
– Michael

“I am delighted with the way Farley Dwek handled our appeal to re-claim my late Mother’s care home fees. Debbie was very thorough & handled the case with compassion & worked very hard to get an outcome that me & my brothers are delighted with. I’m sure our Mum & Dad would have been delighted too. To be honest, before we started the claim we didn’t hold out much hope as we’d heard so many stories of families’ appeals being unsuccessful. I’m so glad we pursued and I doubt we’d have been successful had we not had the help of Farley Dwek Solicitors. I found Debbie very professional yet easy to talk to & I was updated regularly even as we were going through the Pandemic. Also the outline of the fees was very clear from the beginning to the end with no hidden costs at all. I would most definitely recommend Farley Dwek to anyone who finds themselves in the same position as we were.”
– Yvonne T.

“After 10 long years our case has finally been settled! It’s been very stressful for our Mum, now 87 years of age, but Jonathon and his team have been amazing throughout and they did not give up even when our case was refused more than once over the years. It’s been tricky at times as we moved to New Zealand and Mum was in the UK, but nothing has been too much trouble for them and we were kept up to date at every move in the process. We are so relieved our Mum finally has the settlement she was entitled to but without the continued persistence of the amazing team at Farley Dwek and their efforts in pushing forward for over 10 years we feel absolutely sure this outcome would never have happened without them! A big thank from our family!”
– Gladys, Nigel and Lorraine F.

“I contacted Ruth Pople at Farley Dwek when I had reached breaking point trying to navigate the CCG appeal process after my Mother’s continuing healthcare funding was withdrawn even though she was bed bound, unable to talk or move, was on purée food and thickened fluids, she no longer knew us! Her annual review was completely fabricated and paperwork lost! It’s a minefield, I’m sure it’s designed to confuse and mislead family’s trying to appeal decisions. Ruth arranged a nurse to attend the appeal with me who was calm, took notes and asked the right questions. I was supported, and advised every step of the long drawn out process. Ruth always answered my calls or emails within 24 hours, even during lockdown when she was working from home. The appeal has just been accepted and my Mother’s payments refunded. I really don’t think I could have done this without Farley Dwek’s help. If you are in my situation please contact Ruth she will absolutely give you the best advice.” – Sue C.

“I strongly recommend Farley Dwek to anyone appealing against a CCG decision. My initial payment to FD has been more than covered by the monies the firm has received from the CCG that has met the nursing home costs of the final 9 weeks of my wife’s life that ended in October 2018. FD continue to pursue the ongoing outstanding part of my appeal relating to the previous 12 months’ costs. My dealings with FD give me the impression of a sympathetic, efficient and persistent staff who respond promptly to me. I am glad that I put this appeal in the hands of these specialists at a time when I was distressed by bereavement. FD relieve me of the hassle of dealing with some difficult, slow and tricky administrators of a confused and confusing system. It is a system that makes me feel that its purpose is actively to evade financial responsibility rather than to meet it.” – Michael