Supported Assessment Service
If you have already succeeded in progressing through the initial Checklist stage and are awaiting a Full Assessment date, or have a date scheduled for a Full Assessment, we can offer to assist you with our Supported Assessment Service.
By using this service, we will arrange for a member of our clinical or legal team to accompany you and your relative, as their advocate, at the Full Multi-Disciplinary Team meeting. You will provide us with all the relevant documentation ahead of the meeting and our appointed representative will contact you in advance to explain the process.
Our associate nurses have all worked for years in the NHS in the field of Continuing Healthcare, and know how to communicate effectively on your behalf with members of the Multi-Disciplinary Team. They know your relative’s rights and will fight their corner and ensure that the Assessment process is carried out fairly and robustly! Having our nurses on your side, working as a collaborative team with our Case Managers means that you will have the best chance of achieving a successful outcome.
Unless we have had the prior opportunity to carry out our Clinical Review Service, our associate nurses will not have had the benefit of previously assessing your relative’s condition and care needs – so there can be no guarantees of success; but you will still benefit from their support and experience, at what can often be challenging and adversarial meetings.
We offer our Supported Assessment Service on a fixed fee basis.
“We engaged the services of Farley Dwek Solicitors to help with our claim for NHS Continuing Health Care (CHC) for my elderly mother. The NHS claim process is extremely complex and requires a thorough understanding of the NHS assessment criteria. A criteria that seems to be constantly changing.
We did contemplate acting for ourselves with the claim but thankfully we decided to engage Farley Dwek. The claim process is lengthy and requires complete scrutiny of medical records, care home records, examples of how mum’s diagnosis affected her behaviour and understanding and to present evidence of why mum is entitled to CHC in the correct format using the NHS decision formula. Throughout the claim process Farley Dwek were extremely professional, their understanding of the legalities of the NHS claim system was first class, in fact they seemed to have a better understanding of the rules than some of the NHS staff. Farley Dwek constantly kept up updated with the process of the claim. The claim was successful.
We next engaged Farley Dwek to reclaim the fees we had paid for care that should have been covered under CHC, again another lengthy and complex process but the claim was successful with 100% of the care home fees recovered. Farley Dwek also negotiated a payment for lost bank interest.
I would have no hesitation in recommending Farley Dwek to anyone seeking representation for any healthcare funding issues.”
– Chapman family
“I was helped by a number of people at Farley Dwek recently with a family member’s CHC application. They were fantastic – friendly and professional. The application was successful, and I couldn’t have done it without them. But even had it not succeeded, I was made aware throughout about the realities of the CHC/CCG system, which sadly – in my opinion – seems to be weighted against the applicant. I went ahead knowing that the outcome isn’t always fair. Farley Dwek helped with the huge amounts of stress that go with the CHC process. I used them both for a nurse assessment and then representation at the DST meeting. Very glad I did.”
– Jay G
“Farley Dwek provided me with incredible support in my very difficult dealings with the CCG during the last months of my mother’s life. Ruth and the team at FD, together with their associated nurse assessors, have been highly professional, knowledgeable, friendly, empathetic and have given been me sound and reasoned advice. They listened, understood
and made me feel that someone was on my side and that I wasn’t going mad.
From the moment I first contacted them, they have been open, honest and upfront about how they operate and their fee structure. I was able to discuss my mother’s case at each stage before making any decisions to proceed. More importantly they have never used any hard-sell or pushy tactics and always given me the space to decide if or how I wished to move forward with them.
Finally, they far exceeded my expectations, not only helping me to obtain CHC funding for my mother but also facilitating practical advice to help make my mother’s remaining days more comfortable. I can never ever thank them enough for the assistance they provided.” – J
“ I am writing to say how grateful I am to your company in assisting us with [our] CHC claim. Everyone from your company was very helpful and professional in the way they dealt with us. In particular Charlotte who came along to the MDT meeting and instilled us with confidence. I would not have attended this meeting without a professional who gave the support the whole family needed. This is a very stressful and anxious time which is made a lot easier by the interventions of your team and I would highly recommend your company. An excellent service!” – David H.
“Karen was an excellent asset to have at the meeting as she brought out the best evidence from the records & controlled any debate…” – Rob G.
“I went to Mum’s CHC checklist meeting to see if she might be eligible for the more in-depth DST meeting and I felt like a lamb being fed to the lions. It was stressful and intimidating, but in the scale of things it was the least difficult meeting of all. It was after this that we decided we needed the support of a Farley Dwek nursing consultant to attend meetings with us, someone who knows how the system works and who can recognise if the professionals are behaving fairly… We were very reassured to have Jan beside us as at the DST meeting… I would recommend Farley Dwek to anyone about to embark on the process of trying to secure NHS funding for a loved one.” – Jill P.
“My experience of Farley Dwek was 100% positive. It was so refreshing to deal with solicitors who were professional, understanding and supportive, genuinely doing their very best to get a positive resolution for their client. Special recommendation must go to Stacey and Laura who demonstrated excellent customer service throughout. I would thoroughly recommend Farley Dwek to anyone needing legal support with relation to issues concerning care home and nursing home funding.” – Mark W.
“I have found all of the representatives of Farley Dwek I have liaised with to be professional, thorough, responsive, supportive and friendly. They set realistic expectations throughout. From the outset and initial assessment with the clinical nurse Abi who then later acted as an advocate in the CHC MDT review everything was very focussed and well evidenced. I would highly recommend Farley Dwek as a firm to engage with for any CHC funding related matters.” – Nick M.
“Very professional, really know their field, pragmatic, clear, and the Nurse Assessor was brilliant. Wouldn’t hesitate to recommend.” – Michele W.
“We have had such a professional, committed and personal service from Ruth Pople in helping us through a difficult application for CHC funding for our father. Ruth has been so flexible with how she has worked with us; in addition to giving advice, she has helped us prepare for meetings and reviewed and given feedback on documents we have written. Top class service and the written and web material produced by Farley Dwek is also of top quality. Our grateful thanks.” – Carolyn C.
“At one of the most difficult and emotional times, Debbie Payton and Andrew Farley were able to give us a straight down the line honest professional opinion with empathy and understanding of how difficult it was for both my father and our whole family. The level of Farley Dwek’s professionalism was exemplary, in stark contrast to the CCG, who simply thought they could bully us into submission. They were to find they could not. Thank you for your help and support – Debbie, Abi and Andrew.” – Paul O.
“I have thanked Abbey [CHC specialist nurse] already for her contribution to the MDT but I just wanted to put on record the fantastic contribution she made. There was a strong team advocating for us. What made Abbey’s contribution special was her insight into what factors justified higher assessment levels for some key Domains; her clear communication of those; and her knowledge of the correct MDT process, stopping any deviation from that (eg inappropriate focus on whether there is evidence of specific diagnoses). Her level of professionalism was recognised by the MDT Chair asking for her written input…Abbey’s contribution was definitely a massive help in putting [our] case forward, and we are very grateful for that.”
We offer Free Initial Advice.
Speak to one of our specialist CHC nurses before paying other companies large amounts of money.
As market leaders, we pride ourselves on our reputation and high rates of success. We will be able to give you an honest assessment of whether we believe you are eligible for Free NHS funding.
Click the button below for your Free assessment.
1st Floor, 1 Universal Square
Devonshire Street North
Manchester, M12 6JH
1 Universal Square
Devonshire Street North
Tel: 0161 272 5222 / 0800 011 4136
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