Covid-19 – We would like to reassure our clients throughout this difficult period that our team will still be on hand to provide our normal level of service, and should you be in the position where you need to speak to us about your case please do not hesitate to contact us.
We are continually reviewing information and guidance in relation to the Covid-19 pandemic. Our primary objective is to protect the welfare of our staff and clients, but at present we are able to operate our business as usual and you should notice no major changes in the way your matter is being handled.
We have developed robust and comprehensive contingency plans in order to continue to service the needs of our clients, whilst heeding advice from experts and government to ensure the safety of clients, staff and the general public.
We are encouraging our staff to work from home wherever and whenever possible, but they will continue to have access to case files and emails during this period. We are operating the office on a skeleton staff who will be available to take telephone messages and contact staff working from home by email.
We do not anticipate making any changes to the person that is handling your case and you should be able to contact them in the usual way. Staff working from home will if necessary contact you using their personal mobile telephones but we ask that you do not call or contact them on those numbers and always ring the office number, or use email.
We are still able to assist with new enquiries, and you can contact us via our website, email or telephone helpline in the usual manner.
We take this opportunity to thank you for your assistance and understanding in these unprecedented set of circumstances.