Case studies & success stories

Retrospective Review Success Story

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Retrospective Review

This week’s success story concerns a patient who did not trigger for full assessment on the Checklist, but was subsequently found ELIGIBLE for full NHS Continuing Healthcare Funding (CHC) six months prior to that date!

The patient was considered for CHC Funding by her local NHS Clinical Commissioning Group (CCG) by means of a screening Checklist – which did not indicate the need for full assessment. The patient died shortly thereafter. Her family complained to the CCG about the inaccuracy of the Checklist; the CCG agreed to conduct a retrospective review for the last twelve months of life.

Farley Dwek Solicitors were instructed to assist the family with the retrospective review.  We obtained copy of the patient’s care and medical records, and prepared a Written Submission in support of the case. Following an initial assessment, the CCG awarded CHC funding but only for the two months prior to the patient’s death.

Farley Dwek appealed the decision of ineligibility for the remaining period and attended a Local Review Panel arranged by the CCG. The Panel upheld the CCG’s decision of ineligibility.

We requested Independent Review of the decision by appeal to NHS England, which set a date for the Panel hearing. One week prior to the hearing, the CCG contacted us to advise it had reconsidered its decision and agreed with us the patient met the criteria for full CHC Funding throughout the period of appeal.

This is a wonderful result for the family and quite a turnaround in the case of someone who supposedly did not even meet the criteria for full assessment!

What a life saver Farley Dwek were to myself and my Family. From the first point of contact to the final consultation, the whole process was clear and easy to understand. I 100000% recommend this people focus company that have fantastic work ethics and are so very knowledgeable. I’m so grateful for all the support.

CHC client

"The service I have received from Andrew Farley for a Continuing Healthcare Funding claim for my mother has been excellent. The initial contact with Andrew gave me a clear picture of the process, outlining timescales and explaining the stages that I would have to go through to achieve a successful outcome."

Mrs P

"From the moment I picked up the phone to Farley Dwek the stress levels we suffered dropped significantly as we had everything explained to us."

Gilmour Shelley

"My sister and I have received absolutely first class professional support, guidance and advice throughout an extended period of time, seeking CHC on behalf of our mother. Every member of the team, with whom we had various communications with, were professional, courteous, and clear. The process is a challenging one and without their guidance, support and expert knowledge we would not have achieved the successful outcome that we did. We cannot recommend them enough."

CHC client

"We would thoroughly recommend Farley Dwek as an organisation and Debbie Payton in particular. We feel that all that she has achieved on behalf of my father is worth every penny and we believe we could not have got this outcome without her. We cannot thank Debbie enough."

Rachel W

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