Case studies & success stories

Retrospective CHC Claim Story

We helped with

CHC funding

A case of maladministration, botched assessments and shocking behaviour by the CCG, which left our client at her wits’ end when she approached us for assistance.

This patient had very complex physical and psychological needs and had already been awarded CHC funding for a two-year retrospective period. Unbelievably, the CCG had then completed a Checklist for the subsequent two years she was in nursing care, with the outcome that she did not qualify for full assessment!

We reviewed the care and medical records for the period and found there to be NO discernible difference in the patient’s presentation; in fact, her needs had actually increased during the time the CCG claimed she did not qualify for full assessment!

We drafted a detailed complaint to the CCG, setting out the inadequacies of the Checklist, supported by extensive clinical evidence. The CCG’s Complaints Team ultimately agreed with our submission and instructed the CHC Team to undertake a full retrospective review of the outstanding period.

The CHC Team went on to complete a Needs Portrayal Document, using the records we provided to them, and a full Decision Support Tool. Our client was delighted when funding was finally awarded, some six years after her mother’s death. Even more satisfying than the reimbursement of wrongly paid fees to her mother’s Estate was to be vindicated after all those years of being treated like a nuisance who did not understand the criteria for CHC.

We could not be happier for our client and encourage anyone who encounters such abusive tactics from their CCG to contact us for our professional advice. As this case shows, getting expert help really can make all the difference.

"I am over the moon with the way in which Farley Dwek Solicitors have handled my late father’s claim. We were kept informed throughout the whole process and had frequent contact with our solicitor, Jonathan Dwek. His experience and empathy instilled great confidence and I am delighted with the outcome."

Craig Phillips

"You don’t need any more worry about how to come up with the money at a time when you are trying to cope with the emotion and distress of trying to get the best care possible for loved ones. This needs sorting out and I’m glad Farley Dwek is on my side and helping through the process."

Brian Marshall

"Through out my dealings with Farley Dwek I found them to be efficient and very helpful. But above all their honesty impressed me the most. Never have come across an organisation that would put ethics before profit. For this alone I would highly recommend them."

Tim

"Fantastic service from all of the team at Farley Dwek. The case was a minefield to us but with FD’s expertise and compassion a very positive result. No hidden fees at all. Again our sincere thanks for all of your help and support. The result was what we had been hoping for. They clearly have a specific expertise in this area and I’m very glad that I sought their advice."

CHC client

"My sister and I have received absolutely first class professional support, guidance and advice throughout an extended period of time, seeking CHC on behalf of our mother. Every member of the team, with whom we had various communications with, were professional, courteous, and clear. The process is a challenging one and without their guidance, support and expert knowledge we would not have achieved the successful outcome that we did. We cannot recommend them enough."

CHC client

Get in touch with our team today

Call 0161 272 5222 Email help@farleydwek.com