Case studies & success stories

Reclaiming £40k in Care Fees

We helped with

CHC funding

This week we saw another positive result for a family who had been wrongly charged for care. Despite their relative presenting with extremely challenging behaviour, such that her safety and that of those around her was placed at serious risk, the CCG assessed her as having only a “HIGH” level of need in the Behaviour domain.

The family appealed the outcome of the assessment, before coming to Farley Dwek Solicitors for expert support with the Local Resolution process.

Farley Dwek Solicitors obtained copy of the patient’s care records and drafted a Written Submission, detailing every instance of challenging behaviour in the three months leading up to the CCG’s assessment. At the LRM, we presented our evidence to the CCG and argued that its assessment of the Behaviour domain was patently inaccurate and clinically unsound.

Faced with the evidence we had collated, the CCG was forced to agree to increase the level of need in Behaviour to “SEVERE”. Along with an agreed “SEVERE” level of need in Cognition, the patient was automatically found eligible for CHC and reimbursed almost £40,000 in wrongly paid care fees and interest. This was for a three-month period, so we can only imagine the ongoing costs to the patient had her family not sought our expert assistance.

We were so pleased to help this family achieve justice for their relative and secure the funding to which she was legally entitled.

I feel like the presence of Farley Dwek in the process was the key factor in our family securing the funding and saving £1,400 per week in care home fees for the BUPA hospital that we had chosen. To say we are pleased with Farley Dwek is an understatement. We’ve been absolutely delighted with everything the team has done and would recommend any family in the same circumstances speak directly to them to give them the best chance of getting the funding.

Mr Barrow

You don’t need any more worry about how to come up with the money at a time when you are trying to cope with the emotion and distress of trying to get the best care possible for loved ones. This needs sorting out and I’m glad Farley Dwek is on my side and helping through the process.

Brian Marshall

Without Farley Dwek's encouragement and perseverance, I don’t think that I would have proceeded with the claim, nor would it have resulted in such a successful outcome without their professional input at every stage. Their attention to detail, care and support throughout this process has been exemplary.

Ronald

Without Farley Dwek’s support we wouldn’t have secured the funding. Soon after we presented our case with Farley Dwek we were informed by the NHS that my mother was entitled to the funding after all. It was a huge relief because the size of the care home fees can be a huge worry.

David Newton

From the moment I picked up the phone to Farley Dwek the stress levels we suffered dropped significantly as we had everything explained to us.

Gilmour Shelley

Get in touch with our team today

Call 0161 272 5222 Email help@farleydwek.com