Case studies & success stories

Fiona’s Story

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We helped with

CHC funding

‘Fiona’ (not her real name) instructed us to undertake a review of her late mother’s case for NHS Continuing Healthcare Funding (CHC) and to see if she was eligible for a refund of care home fees that were wrongly paid whilst a resident in a care home. The period in question spanned several years before Fiona’s mother was awarded fast-track funding for end of life care in the weeks immediately prior to her passing.

Farley Dwek obtained and reviewed the care home and GP records. Our CHC team concluded that due to an increase in her mother’s health needs and challenging behaviours, there were good grounds for reclaiming backdated care home fees during this lengthy period when her mother should have been assessed as eligible for CHC funding.

A letter of claim was sent to the NHS Clinical Commissioning Group (CCG) requesting a retrospective review.

The CCG’s appointed nurse assessor eventually provided several draft, separate Decision Support Tools (DSTs) for each year in question under review, and invited our comments prior to the matter proceeding to an assessment by an NHS Multi-Disciplinary Team (MDT).

Having reviewed the CCG’s DSTs, and with Fiona’s input, Farley Dwek then provided our own detailed robust Written Submissions in response for consideration by the MDT.

The MDT panel outcome found that Fiona’s mother was indeed eligible for CHC funding for part of the period under review and her representatives are expected to receive a refund in expected to be in excess of £40,000.

First Class Service. Kept us informed throughout, highly professional and I would not hesitate to use Farley Dwek in the future. Great service thank you.

CHC client

What a life saver Farley Dwek were to myself and my Family. From the first point of contact to the final consultation, the whole process was clear and easy to understand. I 100000% recommend this people focus company that have fantastic work ethics and are so very knowledgeable. I’m so grateful for all the support.

CHC client

We felt more confident going into the review process with Farley Dwek on our side. After they attended the assessment meeting with us we secured the funding and we continue to save on the astronomical care home fees that we might otherwise have had to pay.

Edward Battersby

My sister and I have received absolutely first class professional support, guidance and advice throughout an extended period of time, seeking CHC on behalf of our mother. Every member of the team, with whom we had various communications with, were professional, courteous, and clear. The process is a challenging one and without their guidance, support and expert knowledge we would not have achieved the successful outcome that we did. We cannot recommend them enough.

CHC client

I cannot recommend FARLEY DWEK enough should you find yourself in this unfortunate situation. They ring you when they say they will, they write to you with updates and keep you informed all the way. I'd like to especially thank Ruth Pople and Jonathan Dwek who I regularly spoke to during the process.

Chris Gregg

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Call 0161 272 5222 Email help@farleydwek.com

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