Case studies & success stories

Family Success Story

We helped with

CHC funding

We were contacted by a family in turmoil after their relative’s CHC funding – which had been in place for almost fifteen years – was withdrawn. Their difficulties were compounded by the fact the nursing home was failing to keep a proper record of care, making it difficult to evidence the complexity and intensity of the needs. The patient’s needs had not changed in any substantial way, but improper record keeping by the nursing home had provided the CCG with a loophole, which they were fully prepared to exploit. Despite the CCG’s own Assessors having confirmed the inadequacy of the nursing home’s records, particularly in respect of significant challenging behaviours, on no less than THREE occasions, it refused to overturn the decision.

To add insult to injury, the CCG failed to inform the family of the withdrawal of funding, and failed to notify the Local Authority of the change in funding status, resulting in a substantial bill being accrued to the nursing home, without the family’s knowledge! That the CCG took almost two years to arrange a Local Resolution Panel appeal was the bitter cherry on the cake.

The family instructed Farley Dwek Solicitors to act on their behalf and we conducted our own independent assessment of the patient’s needs. Our Nurse Assessor was able to confirm, through discussion with the nursing home staff, that Care Plans were inaccurate and did not reflect the care interventions required. We obtained Mental Health and GP records, which confirmed the behaviours were long-standing and unchanged. A robust Written Submission was prepared for consideration by the CCG.

At the Local Review Panel appeal, the CCG accepted the inadequacy of its process and the inaccuracy of its assessment. The decision to withdraw funding was overturned and unreserved apologies were made to the family for the worry and hardship the CCG’s actions had caused.

Remember – CHC funding can ONLY be withdrawn if the 3-month or annual review identifies that the needs amounting to eligibility have been PERMANENTLY REDUCED OR ELIMINATED.

"Through out my dealings with Farley Dwek I found them to be efficient and very helpful. But above all their honesty impressed me the most. Never have come across an organisation that would put ethics before profit. For this alone I would highly recommend them."

Tim

"My sister and I have received absolutely first class professional support, guidance and advice throughout an extended period of time, seeking CHC on behalf of our mother. Every member of the team, with whom we had various communications with, were professional, courteous, and clear. The process is a challenging one and without their guidance, support and expert knowledge we would not have achieved the successful outcome that we did. We cannot recommend them enough."

CHC client

"If a relative of yours is going into a care home or nursing home, I’d 100% recommend you to call Farley Dwek to see if you are eligible for NHS Continuing Healthcare Funding."

Peter Shaw

"Without Farley Dwek's encouragement and perseverance, I don’t think that I would have proceeded with the claim, nor would it have resulted in such a successful outcome without their professional input at every stage. Their attention to detail, care and support throughout this process has been exemplary."

Ronald

"Without Farley Dwek’s support we wouldn’t have secured the funding. Soon after we presented our case with Farley Dwek we were informed by the NHS that my mother was entitled to the funding after all. It was a huge relief because the size of the care home fees can be a huge worry."

David Newton

Get in touch with our team today

Call 0161 272 5222 Email help@farleydwek.com