Case studies & success stories

Clinical Review Assessment Success Story

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Retrospective Review

This week’s success story concerns a patient who had been in receipt of CHC funding for some years, before this was unjustifiably withdrawn by the CCG.

We were contacted by the family after their local appeal to the CCG was unsuccessful.  We conducted our own Clinical Review Assessment  of the patient’s needs, and recommended immediate reassessment by the CCG, which was duly arranged.  The CCG found the patient not eligible for CHC funding, despite its own Nurse Assessor having assessed one ‘severe’ and five’ high’ levels of need!!  We appealed the CCG’s decision, making a robust written submission.  The appeal was upheld on the basis of our submissions, with the CCG finally accepting the patient’s current eligibility for CHC funding.

In addition, as a separate matter, the CCG’s initial decision to withdraw CHC was appealed to NHS England.  Upon receipt of the appeal, NHS England advised it could not consider the case, because the CCG had taken far too long to implement its decision to withdraw funding.  The CCG was instructed to undertake a retrospective review from the date funding actually ceased until the date of the next current assessment.

We await the outcome of the retrospective review but having conducted our own Records Review of the evidence for this separate period, and given the recent confirmation of funding from the date of the current assessment, we feel confident this will be successful with a little more determination.

You don’t need any more worry about how to come up with the money at a time when you are trying to cope with the emotion and distress of trying to get the best care possible for loved ones. This needs sorting out and I’m glad Farley Dwek is on my side and helping through the process.

Brian Marshall

Farley Dwek persevered in a very old and difficult case on my behalf and were successful through tenacity and a refusal to give up, along with an in depth knowledge of the subject matter.

CHC client

We would thoroughly recommend Farley Dwek as an organisation and Debbie Payton in particular. We feel that all that she has achieved on behalf of my father is worth every penny and we believe we could not have got this outcome without her. We cannot thank Debbie enough.

Rachel W

We felt more confident going into the review process with Farley Dwek on our side. After they attended the assessment meeting with us we secured the funding and we continue to save on the astronomical care home fees that we might otherwise have had to pay.

Edward Battersby

What a life saver Farley Dwek were to myself and my Family. From the first point of contact to the final consultation, the whole process was clear and easy to understand. I 100000% recommend this people focus company that have fantastic work ethics and are so very knowledgeable. I’m so grateful for all the support.

CHC client

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