Care Home Claims

Our Reclaims Service helps families to reclaim care home fees and nursing home fees which have been paid incorrectly – perhaps because an individual in care was wrongly assessed as to their eligibility  for NHS Continuing Healthcare Funding – or worse still, never assessed at all!

In many cases, we act for the families of relatives who have passed away in care and often they have used their life savings, or had to sell their homes to pay for care unnecessarily and unfairly.

The process for claiming back care home fees incorrectly paid, follows a similar process to the Full Assessment, however the assessment is done on a retrospective basis, using historic evidence from GP, hospital and care records, and any previous Full Assessments that may have been carried out.


Call now on 0800 011 4136 to find out if you might be eligible.

What Happens Next

Once our specialist team of Nurses has undertaken a clinical retrospective analysis of the individual’s care needs over their period of care, our specialist solicitors present the arguments for reclaiming care fees to the relevant Clinical Commissioning Group (CCG), for consideration at a Panel Meeting.

In some circumstances CCGs agree refunds for part periods of care only, and our legal team then decide whether to appeal for refunds against those periods in dispute. There are also issues of interest payments due on the care costs paid, and again, our legal team are highly skilled at working out the often complex interest calculations, to make sure that the maximum entitlement is refunded.

Note: Some time ago, the Government imposed a deadline, such that any retrospective claims can now only be made for care costs paid after 31st March 2012. Care costs paid before that date cannot be reclaimed.

However, if you have already lodged a claim before 31st March 2012 which is ongoing, or has been rejected, you can still challenge that assessment for payments made for care dating back to 2004.

In Wales, a similar deadline was imposed limiting claims to any period after 31st July 2013. However, their rules also state that the claim period to be considered will be no longer than 12 months from the date of the first application.

These deadlines were supposed to be well publicised, but few people were actually aware of them. It may be subject to legal challenge, as it is another obvious and cynical move by the Government to protect their budgets without regard to the unfair practices the NHS often undertook in failing to properly assess individuals’ entitlement to NHS Continuing Healthcare Funding.

It seems entirely wrong to us, that individuals may have spent their life savings and sold their houses to pay for care – which should have been available for FREE – and now can’t reclaim those care home or nursing home fees just because the Government has imposed an arbitrary cut off for claims being registered. Farley Dwek is again working tirelessly to bring this injustice into the national spot light, but more needs to be done.


Call now on 0800 011 4136 to find out if you might be eligible. Please don’t miss out.

People often miss out on Funding in many circumstances, including:

  • Being discharged from hospital straight into a care home.
  • Those whose eligibility has been assessed and rejected, but whose condition subsequently worsened and was never reassessed.
  • Those who received NHS-funded Nursing Care (which pays for the nursing element of their care), but who were never assessed to see if they were in fact eligible for fully funded NHS Continuing Healthcare.
  • More affluent patients who assumed no help would be available. NHS Continuing Healthcare Funding is NOT means-tested – so if you qualify for health reasons, you get it.

To find out whether you might be entitled to claim back your care home fees, speak to us about a FREE INITIAL ASSESSMENT.

If we think you might be able to reclaim your nursing or care home fees, we may be able to act for you on a NO WIN NO FEE * basis, so it won’t cost you a penny if we can’t recover your care costs.

Case Study


Farley Dwek helped Brian Marshall to recover more than £40,000 after his father was wrongly charged for care home fees.

Brian, 62, from Surrey, says: “I don’t like to take money out of the health service but I feel strongly that my dad, who has now passed away, was hard done by and didn’t get his entitlement.

“My dad left school at 15, joined the Army at 16 and worked hard, paying his taxes, all his life. Then he got dementia.

Read More

If you would like to know more about how our Reclaims Service works please do not hesitate to call us today on 0800 011 4136 or 0161 272 5222 or Contact Us online and we will call you back.

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